topic Re: MyO2 Error? in My O2

MyO2 Error?

dgilbert2 — Sat, 06 Oct 2018 07:04:23 GMT

I have had this a few times now, I'm reading the O2 Community and then click on the "My O2" link at the top of the screen. The resulting page then keeps flashing "This page isn't working" with an error "too many redirects".

Using Windows 10 / Microsoft Edge.

Re: MyO2 Error?

Anonymous — Sat, 06 Oct 2018 07:19:23 GMT

@dgilbert2 Try using a different browser

Re: MyO2 Error?

pgn — Sat, 06 Oct 2018 08:41:01 GMT

Or if you (screenshot below for Chrome on a PC) set your browser to clear selected cookies related to O2 every time you close it down, then "Sign in" to O2 at the top level first and navigate to the Community pages second, things kinda work better...

No idea what the equivalent is with Edge, though, sorry @dgilbert2.

Re: MyO2 Error?

MI5 — Sat, 06 Oct 2018 08:35:03 GMT

I have the same issue and have reported it many times but O2 don't believe there is anything wrong.

Re: MyO2 Error?

Anonymous — Sat, 06 Oct 2018 08:43:27 GMT

@MI5 wrote:
I have the same issue and have reported it many times but O2 don't believe there is anything wrong.

They never do. Remember how long it took & how many times I reported the issue I was having with my contract preferences. Took months before it was fixed

Re: MyO2 Error?

MI5 — Sat, 06 Oct 2018 09:05:00 GMT

I've given up with it now.

Re: MyO2 Error?

pgn — Sat, 06 Oct 2018 11:09:04 GMT

@dgilbert2

Any joy?

Here's a post I did aeons ago for Chrome to help point you into the depths of Edge, if not completely over the edge...

https://community.o2.co.uk/t5/Android/Clearing-O2-cookies-in-Chrome-on-Android/td-p/1077704

Tracking down a discussion on a Microsoft thread, I see it may not be possible to selectively clear cookies on exit in Edge:

https://answers.microsoft.com/en-us/insider/forum/insider_internet-insider_spartan-insiderplat_pc/how-to-view-and-manage-cookies-in-microsoft-edge/67b3a495-554e-4f1d-995e-93d0ea6882a6

Re: MyO2 Error?

dgilbert2 — Sat, 06 Oct 2018 11:43:49 GMT

@Anonymous Have also tried Chrome, but that's the same. Just trying Firefox as an experiment at the moment but that's all rather unused, ie no cookies around yet, and is currently working.

Its seems to be forever calling up https://www.o2.co.uk/myo2 and then www.o2.co.uk/myo2, getting its knickers in a twist.

Will see how Firefox goes for awhile.

Re: MyO2 Error?

dgilbert2 — Sat, 06 Oct 2018 11:54:02 GMT

@pgn thanks for the clearing cookie advice. I have updated Chrome settings as per your post and now, as you indicated, when I exit Chrome and re-open, it asks for O2 login details again. I therefore assume I have that part working as per your instructions.

BUT, I still get the error when clicking on My O2

Re: MyO2 Error?

pgn — Sat, 06 Oct 2018 16:29:20 GMT

Aha, there's a catch there too, @dgilbert2:

Sign-on right up at the top, towards the left side of the screen...

Signing into the Community first always throws that weird error for me - using the "Sign in" shown above then lets you flip between Community and MyO2 with ease.

If the "View and Download Bills" bit doesn't work, close down Chrome, then sign in as above and go to My O2 *first*, then down into Bill detail and "View and Download my bills".... Community also works from that point either via the Help menu at top of page or from the "Help home" section down at the foot of the page.

Re: MyO2 Error?

dgilbert2 — Sat, 06 Oct 2018 16:56:27 GMT

Thanks @pgn your tip works (but not if doing it a second time).

It should'nt be this hard.

Firefox though continues to work fine, so I'll use that for O2 for now.

Re: MyO2 Error?

pgn — Sat, 06 Oct 2018 17:08:31 GMT

Glad it helps, @dgilbert2 - I spent a while battling this, I need my VAT Invoice every month, it only took a year for that to be sorted, I was hanged if I'd let a web-site misconfiguration prevent me from getting access to them!