topic Re: Charged for unwanted Premium Texts that I didn't agree to. in My O2

Charged for unwanted Premium Texts that I didn't agree to.

AnneK — Tue, 04 Apr 2023 16:17:01 GMT

I've noticed my monthly phone bill gradually going up but didn't check to find out why until this months bill was £78. So I went to the bill and saw lots of Premium rate texts being made to my number. From these 2 numbers - 85222 and 88222. I did not agree to getting these Premium Rate texts to my phone. I phoned 02 yesterday and, after 35 mins waiting, got speaking to a very helpful man. Seems this has been going on for months. The chap did say I would get the money paid back. So far there has been nothing paid back. Has this happened to anyone else and if so were you able to get your money back?

Re: Charged for unwanted Premium Texts that I didn't agree to.

Enlli — Tue, 04 Apr 2023 16:31:48 GMT

This is what Google comes up with

85222 is DealAlerts club go to their website and at the bottom of the front page at cancel your subscribtion add your mobile number and unsubscribe

And for 88222

What if I don't want to receive any more alert messages? To stop Village Inn Text Alerts, simply text STOP to the short code 88222. You will receive 1 final text message confirming your decision to leave

Re: Charged for unwanted Premium Texts that I didn't agree to.

MI5 — Tue, 04 Apr 2023 16:46:31 GMT

@AnneK

Ask O2 to bar premium rate services on your account.

Also see this website https://payforitsucks.co.uk/

Re: Charged for unwanted Premium Texts that I didn't agree to.

AnneK — Tue, 04 Apr 2023 16:47:42 GMT

Enlli thank you for that great information. The chap I was talking told me to send "STOP" to those 2 numbers which I did. He did also say I would get my money back but I'm not too sure about that. It all depends on if o2 want to make a goodwill gesture.

Re: Charged for unwanted Premium Texts that I didn't agree to.

AnneK — Tue, 04 Apr 2023 16:54:52 GMT

M15 thank you.

Re: Charged for unwanted Premium Texts that I didn't agree to.

AnneK — Fri, 09 Jun 2023 06:47:05 GMT

Thanks for all your advice. Much appreciated. I did the STOP to all the texts and that worked. I contacted O2 by private message on Twitter. They were extremely helpful. They have credited the amount back to my o2 account - over £160. I have asked for that amount to be moved back into my bank account and they have requested that for me. They said that could take 5 - 10 working days. Thankfully now back to much more normal phone bills.