topic Re: Live chat unavalible? in My O2

Live chat unavalible?

Boomge — Mon, 27 Feb 2023 14:34:55 GMT

Hey all,

Having trouble that needs to be dealt with my chatting to one of their real people, but it's always offline?

Re: Live chat unavalible?

MI5 — Mon, 27 Feb 2023 14:49:17 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Live chat unavalible?

Boomge — Mon, 27 Feb 2023 14:54:45 GMT

Do be aware that twitter is no longer accepting messages for you canned thing there, they finally came online randomly, not sure if they've got timed hours that aren't displayed.

Edit: if you've already messaged them over twitter it may still work for you, but they don't accept DMs from people they don't follow.

Re: Live chat unavalible?

MI5 — Mon, 27 Feb 2023 15:00:42 GMT

They ask you to follow then follow you back.

Re: Live chat unavalible?

Bambino — Mon, 27 Feb 2023 15:15:11 GMT

@Boomge Live Chat is, for the most part, generally useless, so count yourself lucky that you weren't able to get through. Using the social media links should get you better results.

Re: Live chat unavalible?

Boomge — Mon, 27 Feb 2023 16:16:25 GMT

Have to disagree, got through eventually on the live chat, no responses through social.