topic O2 website in My O2

O2 website

Trebor160251 — Wed, 12 Oct 2022 09:57:36 GMT

Is it just me or is this website plain unuseable? I need to place a new credit card on file (my last one has run out) BUT the site refuses to recognise my (perfectly legitimate) address using my address first line and postcode AND there is no means of entering it manually...nett result - I cannot pay my bill and neither can I speak top somebody to assist

And BTW, your Virtual Assistant is laughably and amateurishly useless...

Seems I will be asking for a PAC...

Re: O2 website

Enlli — Wed, 12 Oct 2022 10:08:15 GMT

We are all customers on this forum, like you so have no way to access accounts.

Have you tried social media

Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Agreed the bot is useless

Re: O2 website

jonsie — Wed, 12 Oct 2022 18:48:41 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm