topic Re: My o2 not working in My O2

My o2 not working

ab_66 — Sat, 01 Oct 2022 16:55:56 GMT

Something went wrong.

Oops. My O2 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 48 hours, get in touch and we'll look into it for you.

I get that message when i try to log in and my account is over a week old.

My sim has also not arrived.

Re: My o2 not working

MI5 — Sat, 01 Oct 2022 17:34:23 GMT

@ab_66

You may not have passed the credit checks as the MyO2 is set up when the account is approved.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: My o2 not working

gmarkj — Mon, 03 Oct 2022 08:41:34 GMT

There are also the Royal Mail strikes that might impact the delivery of your sim @ab_66

Re: My o2 not working

Breanna — Mon, 03 Oct 2022 10:13:07 GMT

Hi @ab_66 were you able to get in touch with O2 about this?

Re: My o2 not working

ab_66 — Mon, 03 Oct 2022 17:40:16 GMT

No. My account is still not activated.

Re: My o2 not working

gmarkj — Tue, 04 Oct 2022 06:36:38 GMT

Have you messaged them on social media @ab_66 ?

Re: My o2 not working

ab_66 — Wed, 05 Oct 2022 15:42:18 GMT

Yes

Re: My o2 not working

gmarkj — Thu, 06 Oct 2022 06:48:12 GMT

In that case @ab_66 I'll mention the community advisors.

Can you see if you can resolve this @O2Lisa @O2Sarah- ?

Re: My o2 not working

O2Lisa — Thu, 06 Oct 2022 07:24:05 GMT

Morning all, thanks for the tag @gmarkj.
@ab_66 I’ll message you privately and look in to this for you.