O2 app not displaying useage

CC5671 — Thu, 29 Sep 2022 07:41:05 GMT

My O2 app not displaying any information other than my phone number and “it looks like somethings gone wrong” as well as date and amount of next bill

Aura…unfortunately I’m not able to help you with that etc etc

O2 help advise deleting and reinstalling, have done that..same issues

Re: O2 app not displaying useage

gmarkj — Thu, 29 Sep 2022 08:00:48 GMT

Sounds like o2 customer services need to reset something on their end @CC5671 .

You can call them on 202 if you are a pay monthly customer or 4445 if you are pay as you go.

Alternatively you can message them on social media as below.