https://community.o2.co.uk/t5/My-O2/cant-activate-new-MyO2-account/m-p/1574964#M17828 <P>I have been sent an email to verify my email address. clicking a link takes me to&nbsp; page that says "set a password" but there is now field provided to do that. There is only fields to set he security question and select contact preferences etc . I have completed these, but the continue box is still greyed&nbsp; out so clearly something is missing. I have explained this to customer services and all they sent another link , bit same thing happened again. I have tried on my mobile &amp; computer, but makes no difference.</P> Fri, 23 Sep 2022 12:17:52 GMT Liz550 2022-09-23T12:17:52Z https://community.o2.co.uk/t5/My-O2/cant-activate-new-MyO2-account/m-p/1574964#M17828 <P>I have been sent an email to verify my email address. clicking a link takes me to&nbsp; page that says "set a password" but there is now field provided to do that. There is only fields to set he security question and select contact preferences etc . I have completed these, but the continue box is still greyed&nbsp; out so clearly something is missing. I have explained this to customer services and all they sent another link , bit same thing happened again. I have tried on my mobile &amp; computer, but makes no difference.</P> Fri, 23 Sep 2022 12:17:52 GMT https://community.o2.co.uk/t5/My-O2/cant-activate-new-MyO2-account/m-p/1574964#M17828 Liz550 2022-09-23T12:17:52Z https://community.o2.co.uk/t5/My-O2/cant-activate-new-MyO2-account/m-p/1574966#M17829 <P>Try using a different browser tab, preferably one started up in Incognito mode, <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4970131">@Liz550</a>&nbsp;-&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20220923-134004.png" style="width: 845px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/46161iBD7A8F96B911BE98/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20220923-134004.png" alt="Screenshot_20220923-134004.png" /></span></P><P>Worked for me, after making sure I was logged out of the Forum first ...</P><P>Good luck!</P> Fri, 23 Sep 2022 12:42:07 GMT https://community.o2.co.uk/t5/My-O2/cant-activate-new-MyO2-account/m-p/1574966#M17829 pgn 2022-09-23T12:42:07Z https://community.o2.co.uk/t5/My-O2/cant-activate-new-MyO2-account/m-p/1575542#M17848 <P>Hey&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4970131">@Liz550</a>&nbsp;were you able to sort it out?</P> Mon, 26 Sep 2022 13:02:18 GMT https://community.o2.co.uk/t5/My-O2/cant-activate-new-MyO2-account/m-p/1575542#M17848 RafaC 2022-09-26T13:02:18Z