topic Re: Accessing my log in in My O2

Accessing my log in

LizzieM — Fri, 02 Sep 2022 11:19:03 GMT

I’ve just returned to 02 with a new phone/number etc. i need to access the app, they sent a code to my new number, all good. Then for security check they’ve sent a code to a number I haven’t had for years. Each time I click on contact us, I get the same circle of events.
whst do I do now?

Re: Accessing my log in

pgn — Fri, 02 Sep 2022 11:28:19 GMT

You will need to contact O2 directly, @LizzieM - via Social Media, links below this post, or 202 if Contract or 4445 if PAYG. Good luck!

Re: Accessing my log in

MI5 — Fri, 02 Sep 2022 12:18:56 GMT

@LizzieM

There should be an option to send to a different number on the screen where it says which number the code will be sent to.

Re: Accessing my log in

LizzieM — Fri, 02 Sep 2022 14:40:36 GMT

There isn’t ☹️

Re: Accessing my log in

LizzieM — Fri, 02 Sep 2022 13:07:00 GMT

Thanks anyway

Re: Accessing my log in

LizzieM — Fri, 02 Sep 2022 13:08:15 GMT

Thanks for the numbers. Can’t get passed security check to do anything on the app.

Re: Accessing my log in

MI5 — Fri, 02 Sep 2022 14:44:59 GMT

I'll as @O2Emma to help you @LizzieM

Re: Accessing my log in

O2Emma — Fri, 02 Sep 2022 15:40:11 GMT

Hi @MI5 I will look into this thanks.

Re: Accessing my log in

O2Emma — Fri, 02 Sep 2022 15:41:03 GMT

Hi @LizzieM I will send you a private message to look into it for you.