topic Re: Can't access my O2 on mobile app in My O2

Can't access my O2 on mobile app

LowzJameson — Tue, 30 Aug 2022 11:49:10 GMT

Hi, I've been trying to log in on the my O2 app but I can't get it to work. I use the exact same email and password that I use on my laptop[ to view my account but it always says it doesn't match. When I'm sent the 6 digit code and copy it exactly it always says it's wrong. I can log into O2 priority just not the my O2 app. Can anyone help?

Re: Can't access my O2 on mobile app

gmarkj — Tue, 30 Aug 2022 11:52:56 GMT

Have you tried uninstalling the app, turning your phone off and on and then installing it again @LowzJameson ?
If that doesn't work then we can ask the community advisors to take a look and see if there are any issues with your account...

Re: Can't access my O2 on mobile app

LowzJameson — Tue, 30 Aug 2022 11:55:22 GMT

Hi, yes I've tried uninstalling and installing it again and restarting but no luck

Re: Can't access my O2 on mobile app

jonsie — Tue, 30 Aug 2022 12:01:47 GMT

Can you look into this and assist @O2Sarah- ?

Re: Can't access my O2 on mobile app

O2Sarah- — Tue, 30 Aug 2022 12:41:28 GMT

Hi @jonsie

Thanks for the tag

@LowzJameson I will send you a private message so we can check your account.

Thanks

Re: Can't access my O2 on mobile app

Altaf — Thu, 16 Nov 2023 21:14:55 GMT

HI I am having the same issue, I am able to log in via a laptop but not via o2 app?

Re: Can't access my O2 on mobile app

MI5 — Thu, 16 Nov 2023 21:24:38 GMT

@Altaf try deleting app, reboot phone and then reinstall the app.