topic Re: Enable WIFI calling?? in My O2

Enable WIFI calling??

Cyblexy — Tue, 14 Apr 2020 15:36:36 GMT

Hi All,

I would like to enable/add WIFI calling to my account. It says on the help from O2: "Make sure you add Wi-Fi calling to your O2 account. To do this, sign in to My O2, go to Device Details and tap Wifi and 4G Calling where you can then add the service to your account."

I can't see where in My O2 I can add WIFI calling service to my account.

Please help! 🙂

Thank you!

Re: Enable WIFI calling??

MI5 — Tue, 14 Apr 2020 15:39:30 GMT

@Cyblexy

You need to call customer service

Re: Enable WIFI calling??

O2Stacey — Tue, 14 Apr 2020 15:45:40 GMT

Hi @Cyblexy

I have posted a link below to the O2 website. This page tells you if your device is compatable and there are 2 videos, one for apple and one for andriod which show you how to set it up.

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

If this does not work it may be that you don't have wifi calling active on your account. In this case you will need to speak to customer services as we cannot access your account from here.

Hope this help

Stacey

Re: Enable WIFI calling??

Cyblexy — Tue, 14 Apr 2020 17:35:11 GMT

Thank you both for you replies. I have contact customer service and it is now enabled on my account. Strange that it is now enabled by default and that you have to contact customer service for something as basic as VoWIFI. But all sorted.

Many thanks again!

Re: Enable WIFI calling??

DominicY — Mon, 10 Aug 2020 14:43:34 GMT

Hi Stacey

I am jumping in here because I am a new (SIM only) customer also trying to enable Wifi calling on my iPhone XS. The app doesn't show me the options you describe but I can eventually find my way to a section which seems to be the right place. However, when I select it I go round in circles - the only link on the page is "find out more..." which takes me to a webpage with more information, which takes me back round in circles, never able to actually turn it on.

I would happily speak to customer services if it were possible, but its pretty hard (I have managed to speak to them but it involved going via the retention teams and nearly two hours in a queue).

So before I embark on that route again, can you tell me, could this be to do with it being a new account? Will waiting make any difference?

Thanks

Dominic

Re: Enable WIFI calling??

MattAnorak — Wed, 23 Feb 2022 18:32:24 GMT

It's a nightmare. Something that should be simple and is simple on other networks is a royal PITA on O2. Having to call customer services and waiting in the queue for ages fills me with dread. I'll probably just not bother and switch to another provider when my term's up as every other provider allows this at the touch of a button without human interaction.

Unimpressed.

Re: Enable WIFI calling??

Cleoriff — Wed, 23 Feb 2022 19:27:34 GMT

@MattAnorak

O2 need to activate it on your account first, if not done so already.

Call them on any of these numbers Guide: Coronavirus Community Help and Support

Once that's done, you need to enable it in your MyO2 http://www.o2.co.uk/myo2

Re: Enable WIFI calling??

MattAnorak — Wed, 23 Feb 2022 19:31:39 GMT

Got it - thanks. It’s working now. Although it should just be a toggle and not a call to customer services these days.

Re: Enable WIFI calling??

Cleoriff — Wed, 23 Feb 2022 19:47:09 GMT

@MattAnorak wrote:
Got it - thanks. It’s working now. Although it should just be a toggle and not a call to customer services these days.

Totally agree @MattAnorak. Particularly as CS are so hard to get hold of!

Re: Enable WIFI calling??

ming666 — Wed, 20 Jul 2022 13:24:12 GMT

For anyone looking to do this now you can't do it online under the Wifi and 4G calling menu. That just gives you information about the service. You have to call them or do a live chat. The latter is fairly painless. I have no idea why it doesn't just come enabled, it makes no sense to me! Without it enabled by O2 the option doesn't even appear on Samsung phones, so if you can't find the option on your phone and you know your phone supports it that is probably why!

Re: Enable WIFI calling??

tonjg — Thu, 25 Aug 2022 07:15:41 GMT

<rant> I cannot believe how difficult this is to enable wifi calling on my O2 account. I've been trying for a week and still I can't get this done. I've been on the phone for ages to a customer services guy going through menus in the myO2 app, uninstalling reinstalling going round and round in circles wasting so much time. It's utterly ridiculous, what a horrendous bunch of fools I'm dealing with !! AAARRRGGGHHH!!!</rant>

Re: Enable WIFI calling??

Cleoriff — Thu, 25 Aug 2022 07:20:48 GMT

@tonjg

This is how you enable Wifi Calling....

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

Re: Enable WIFI calling??

tonjg — Thu, 25 Aug 2022 08:07:00 GMT

thanks for your response but the link you gave is no good - it's about enabling wifi calling on your phone. I don't have a problem with that wifi calling is already enabled on my phone but I understand I have to enable wifi calling in my O2 account and it can only be done by O2 staff and I just can't get this done it driving me insane!

Re: Enable WIFI calling??

gmarkj — Thu, 25 Aug 2022 10:51:16 GMT

Have you tried messaging customer services using social media @tonjg ?

If not, try them using the links below.

Twitter | Instagram | Facebook

Re: Enable WIFI calling??

tonjg — Thu, 25 Aug 2022 11:01:07 GMT

no I don't have any social media accounts, I don't do social media.

thanks for your response

Re: Enable WIFI calling??

luke97 — Sun, 09 Oct 2022 04:00:17 GMT

I'm in the same position. Just landed in USA, phone not working at all, so will have to wait until tomorrow when they wake up. I can't approve my hotel credit card payment until my phone starts working again.

I won't be renewing with O2. Never had this with Three. It's very frustrating.

Re: Enable WIFI calling??

Rob521 — Sat, 28 Jan 2023 17:10:37 GMT

Hi I have just been told by O2 that I can not get WiFi calling on my Moto G4plus because it was purchased from a third party and does not have their firmware. So to get WiFi calling on an O2 sim only contract you will also have to have bought the phone from O2. Unless there is a way of aquiring the firmware separately>

Re: Enable WIFI calling??

Enlli — Sat, 28 Jan 2023 18:03:51 GMT

If I remember rightly the Moto phones were a special case. All our Samsungs were bought 3rd party and work fine.

Re: Enable WIFI calling??

pgn — Sat, 28 Jan 2023 18:07:16 GMT

If your phone supports WiFi Calling, call O2 on 202 and ask them to enable it on your account (regardless of what phone or from where it was purchased). O2 stopped selling phones with their own firmware in 2018, so it should not make a difference to them, @Rob521.

Then enable it on your MyO2 and handset.

Check compatibility here: https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#help-and-support

Good luck!

Re: Enable WIFI calling??

Mac54 — Fri, 11 Aug 2023 18:30:40 GMT

It’s ridiculous Before Virgin joined O2 I had no problem with Wi-Fi calling.