https://community.o2.co.uk/t5/My-O2/4G-but-no-service/m-p/1567244#M17411 <P>Hi,&nbsp;</P><P>I recently have paid my bill for my phone, however today I have 4G/5G but when I attempt to use apps or internet it doesn’t work or load. I have full data, it works when I connect to wifi.&nbsp;<BR />I have tried airplane mode and tried switching phone off then back on and still not working.&nbsp;<BR />Any help would be appreciated.</P> Fri, 12 Aug 2022 19:40:58 GMT GuruJ 2022-08-12T19:40:58Z https://community.o2.co.uk/t5/My-O2/4G-but-no-service/m-p/1567244#M17411 <P>Hi,&nbsp;</P><P>I recently have paid my bill for my phone, however today I have 4G/5G but when I attempt to use apps or internet it doesn’t work or load. I have full data, it works when I connect to wifi.&nbsp;<BR />I have tried airplane mode and tried switching phone off then back on and still not working.&nbsp;<BR />Any help would be appreciated.</P> Fri, 12 Aug 2022 19:40:58 GMT https://community.o2.co.uk/t5/My-O2/4G-but-no-service/m-p/1567244#M17411 GuruJ 2022-08-12T19:40:58Z https://community.o2.co.uk/t5/My-O2/4G-but-no-service/m-p/1567245#M17412 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4577891">@GuruJ</a>&nbsp;</P><P>You need to contact payment management to get your data reconnected.</P><P>To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.<BR />You can reach the Payment Management team on 0800 902 0217.<BR />The opening times are:<BR />Monday to Friday – 8am to 8pm<BR />Saturday – 8am to 6pm<BR />Sunday – 9am to 6pm<BR /><A href="https://www.o2.co.uk/help/account-and-billing/payment-support" target="_blank">https://www.o2.co.uk/help/account-and-billing/payment-support</A><BR />Best time to call is around 8.00am</P> Fri, 12 Aug 2022 19:44:00 GMT https://community.o2.co.uk/t5/My-O2/4G-but-no-service/m-p/1567245#M17412 MI5 2022-08-12T19:44:00Z