topic Re: Error message:It looks like something's gone wrong in My O2

Error message:It looks like something's gone wrong

DC29 — Tue, 07 Apr 2020 09:00:40 GMT

Hello,

I have just switched to O2, put my SIM card in ported my number, registered, logged in, downloaded the app, phone working fine, etc etc

But when I log in to O2 on my laptop, I get this message:

'It looks like something's gone wrong

We're looking into it and hope to get it fixed soon.'

This has been happening for a week now, and I would hazard a guess that O2 is, in fact, not looking into it at all.

I am just trying to pick my 'Extra', which is Disney, while we are still stuck in lockdown!

There appears to be no way to contact support. I've even tried Twitter but had no reply.

Any wise words from the O2 community would be gratefully received!

Re: Error message:It looks like something's gone wrong

MI5 — Tue, 07 Apr 2020 09:02:30 GMT

All ways we know to call here https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461

Re: Error message:It looks like something's gone wrong

DC29 — Tue, 07 Apr 2020 09:38:33 GMT

Thank you. I have eventually found Marjo's guide page - It should be on the front page of O2's web site at this time, I think!
I also think they need to look at the algorithms for searching the community posts. I tried several wordings but nothing relevant came up. Later, I looked at a few pages and several people have had the same problem.

Re: Error message:It looks like something's gone wrong

MI5 — Tue, 07 Apr 2020 09:46:15 GMT

Search on here is rubbish hence why we try and do so many guides.

Re: Error message:It looks like something's gone wrong

Spannerman01 — Mon, 08 Aug 2022 21:13:36 GMT

Hi did you find a solution to this issue of "it looks like something has gone wrong" ?

I have followed the links but cannot actually find how to sort the actual problem out ?

Any help would be very much appreciated

Matt