topic Re: merging two my02 accounts in My O2

merging two my02 accounts

mark_99 — Tue, 02 Nov 2021 16:15:08 GMT

Hi can anyone help me with merging my two my02 account together ??, because i am having a right nightmare trying to do it with no joy with o2 customer service on the matter lol , any help would be most appreciated.

Re: merging two my02 accounts

gmarkj — Tue, 02 Nov 2021 16:24:58 GMT

Hi @mark_99

To do this you need to log into one account using a browser on a computer.
Once logged in, you need to look for the "bring in other products and services" link.
This will ask you to log into the second account and confirm the merge.

Please note, once this is done the only way to split them is to close one of the accounts completely.

Edited to add image of the screen - credit to @Cleoriff who i borrowed it from

Re: merging two my02 accounts

mark_99 — Tue, 02 Nov 2021 16:55:41 GMT

hi gmarkj i just tried and there is no bring in products all it says is add products and from there all i get is, choose another number this account has myo2 already ,but thanks anyway.

Re: merging two my02 accounts

MI5 — Tue, 02 Nov 2021 17:07:01 GMT

@mark_99

Click on "More" then "Update personal details"

Enter the security code sent to your phone on the next page then select "My O2 products and services"

Bring in other products is on the right of the next page.

Re: merging two my02 accounts

Mart7Mcfl7 — Thu, 23 Jun 2022 16:49:58 GMT

This option is not there anymore, just add products and when trying to link my dad's account it says that the number is already registered.
Why are O2 making this more difficult that what it needs to be?