https://community.o2.co.uk/t5/My-O2/Top-up/m-p/1556705#M16908 <P>Hello, my mobile number is xxxxxxxxxxx and my mail address is xxxxxxxxxx**Personal info** . Right now on my O2, i’ve got 10£ but i topped it up for another 10£. So it should be 20£ but it still shows 10£ despite the fact that these money disappear from bank account. I wonder what might be the reason? Thank you Aleksandra Tosik</P> <P>&nbsp;</P> <P>[Mod edit: Please do not post personal information on the public board. Thanks!]</P> Fri, 17 Jun 2022 06:25:14 GMT olatosik30 2022-06-17T06:25:14Z https://community.o2.co.uk/t5/My-O2/Top-up/m-p/1556705#M16908 <P>Hello, my mobile number is xxxxxxxxxxx and my mail address is xxxxxxxxxx**Personal info** . Right now on my O2, i’ve got 10£ but i topped it up for another 10£. So it should be 20£ but it still shows 10£ despite the fact that these money disappear from bank account. I wonder what might be the reason? Thank you Aleksandra Tosik</P> <P>&nbsp;</P> <P>[Mod edit: Please do not post personal information on the public board. Thanks!]</P> Fri, 17 Jun 2022 06:25:14 GMT https://community.o2.co.uk/t5/My-O2/Top-up/m-p/1556705#M16908 olatosik30 2022-06-17T06:25:14Z https://community.o2.co.uk/t5/My-O2/Top-up/m-p/1556715#M16909 <P>Hi <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4884548">@olatosik30</a>&nbsp;- please edit your post (the little drop-down arrow just above and on the right) to remove your phone number from this public forum.</P><P>2 things: are you sure you 'topped-up' the right phone number? And the Top-up will be removed on the same date every month, to cover your next month's in-tariff data, calls and texts, leaving your account down by £10 (in your case) on that date.</P><P>If neither answer above is satisfactory, you will have to call 4445 around 08:15 this morning for more details from O2 - nobody here in the forum can access your account.</P><P><LI-PRODUCT title="Guide How to Top Up (PAYG)" id="Guide025"></LI-PRODUCT>&nbsp;</P><P>(Flagged for mod to remove mobile number).</P><P>Good luck!</P> Fri, 17 Jun 2022 05:40:26 GMT https://community.o2.co.uk/t5/My-O2/Top-up/m-p/1556715#M16909 pgn 2022-06-17T05:40:26Z