topic I can’t access MyO2 as my phone number is associated with another account. in My O2

I can’t access MyO2 as my phone number is associated with another account.

ConorLamb — Tue, 31 May 2022 21:03:18 GMT

I’m pretty sure the other account is an account with a randomly generated o2 email address that I was assigned but never used.

Cleoriff — Tue, 31 May 2022 21:47:04 GMT

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

ashupate — Fri, 22 Mar 2024 11:39:08 GMT

@ConorLamb , I got exactly the same situation, and customer support is also clueless. Did you find the solution finally ?

Oxonian — Fri, 22 Mar 2024 20:39:03 GMT

It is unlikely that @ConorLamb will respond to you as you have reopened a thread that was last active ten months' ago !

If you have got exactly the same problem, the advice that @Cleoriff gave last year is still applicable. I suggest that you :-

1. try to access MyO2 online at https://mymobile.o2.co.uk/

2. try accessing MyO2 via the app, but first delete the app, restart your 'phone and reinstall the latest version of the app.

3. follow @Cleoriff's guidance to contact O2.

You will appreciate that this is a customer to customer community, not O2, and hence we cannot access customer accounts.