topic Re: Does anyone know how to access live chat in My O2

Does anyone know how to access live chat

Hello02 — Wed, 30 Sep 2020 19:47:47 GMT

There is no link within My02 as detailed on the 'Can I speak to a live agent with Chat' page on the O2 website.

It advises that "Yes you can, once logged into My Account, Live chat is available from the bottom of the My Account home page. Just click on the ‘chat now’ button to start the conversation."

There is no mention of 'My Account' anywhere on my02 login page and I cannot find any button for live chat.

I think it's a ruse - there's no live chat, no telephone contact centre. Nothing. I'm stuck with O2 forever.

Re: Does anyone know how to access live chat

MI5 — Wed, 30 Sep 2020 19:51:32 GMT

@Hello02

Live chat will appear here when available http://www.o2.co.uk/contactus

Contact Numbers here
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Help on cancelling here

Re: Does anyone know how to access live chat

Hello02 — Wed, 30 Sep 2020 20:07:46 GMT

Thanks very much for the quick response MI5. I'll wait around a bit and see what happens...

Re: Does anyone know how to access live chat

MI5 — Wed, 30 Sep 2020 20:14:36 GMT

Pops up on the shop pages too occasionally @Hello02

https://www.o2.co.uk/shop

Re: Does anyone know how to access live chat

Cleoriff — Wed, 30 Sep 2020 20:37:43 GMT

@Hello02

They will be offline now. Best try again tomorrow. Open at 8am.

Re: Does anyone know how to access live chat

Mariellas7000 — Mon, 28 Mar 2022 14:14:01 GMT

Hi - no human beings seem to be behind the Chat box

Re: Does anyone know how to access live chat

Bambino — Mon, 28 Mar 2022 14:44:34 GMT

@Mariellas7000 If you have a question that isn't account related you can ask here.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255