Can`t access my o2 billing account after switching to Volt

CBoy — Mon, 14 Feb 2022 17:25:01 GMT

Myself and my husband were both O2 customers and I paid a joint bill for us for 2 sim cards . We are also Virgin Media customers.

In October I signed up to Volt and was paying for 3 sims instead of 2 as part of the Volt package (which made my virgin bill appear less but I was paying £25 to O2 instead of Virgin).

I was eventually able to transfer my number to the VOLT O2 sim after speaking to a very patient technician but it took my mobile number off the joint o2 account and set up a new one (with my email for virgin media rather than my 02 account) .So I cant access my own mobile number bills

However after many, many phone calls , I still cant access my bills . I can for my husband but not for myself.

I have tried registering or forgotten password many times and I get the same error message that the account is not activated . I have just rang again and they sent 2 verification emails again but they have still not arrived.

I am really frustrated as I can`t seem to get this sorted .

I have left this a month before ringing again today as the last man I spoke to was really angry

Please can anyone help ? I cant seem to find an email address as talking doesnt seem to be working ?

Re: Can`t access my o2 billing account after switching to Volt

MI5 — Mon, 14 Feb 2022 18:20:41 GMT

@CBoy

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

topic Re: Can`t access my o2 billing account after switching to Volt in My O2

Can`t access my o2 billing account after switching to Volt

Re: Can`t access my o2 billing account after switching to Volt