topic Re: Stolen phone in My O2

Stolen phone

_MorganBeaum_ — Mon, 07 Feb 2022 12:33:40 GMT

Hello there, please can you help me. My phone was recently stolen and I have no way of accessing my 02 account without an OTP, I am in Germany and desperate to have my number back. I am still here till the end of the month. It's been very difficult to reach you guys with only mobile number helplines (I have no phone and no one here) and 02 Germany have been a bit unhelpful. I please need a new sim (somehow if you can help from the UK, this would be amazing) as my work is highly dependant on me having a working mobile. Thank you kindly, hoping you can help.

Re: Stolen phone

MI5 — Mon, 07 Feb 2022 12:37:03 GMT

@_MorganBeaum_

You need to report your sim as stolen and O2 will send a new sim to your registered UK address.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

Re: Stolen phone

Bambino — Mon, 07 Feb 2022 14:03:11 GMT

@_MorganBeaum_ As O2 will not send a new sim to you in Germany you'll need to get a local Pay & Go sim to keep you going until you return to the UK. Depending on which kind of phone was lost, your contacts should be backed up in either your Gmail or iCloud account.