Accsesing account problems

Ghostbiker — Wed, 08 Dec 2021 19:59:56 GMT

I have been with O2 for years, but have never realy needed to accses my account.

i know i set it up ages ago abut if i log in via website using email and password it shows my 02 with no phone details.

if i log in via mobile number and a 6 diget pass code sent to me i get to see my details but if i click on stuff it then asks for account pasword and takes me back to an empty my o2

i know contract ends soonish and i was looking at a new contract but although it says (on the phone number way) i have renewing offers, if i click it says i dont have renew offers.

sorry if the post is confusing but i am just going round in circles right now going nowhere

Re: Accsesing account problems

MI5 — Wed, 08 Dec 2021 20:01:59 GMT

@Ghostbiker

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

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Accsesing account problems

Re: Accsesing account problems