https://community.o2.co.uk/t5/My-O2/quot-My-Device-quot-shows-wrong-phone/m-p/1487703#M13670 <P>In my "My O2" online account, the "My Device" page shows the wrong phone under Device Details.</P><P>The phone number is correct, but the phone shown is my last-but-one phone.</P><P>If a SIM is moved from an old phone to a new one, I would expect that O2 would know the IMEI and type of the new phone, and would update My Device accordingly.</P><P>&nbsp;</P><P>Jeff Edwards</P> Tue, 14 Sep 2021 10:07:29 GMT GrandadJeff 2021-09-14T10:07:29Z https://community.o2.co.uk/t5/My-O2/quot-My-Device-quot-shows-wrong-phone/m-p/1487703#M13670 <P>In my "My O2" online account, the "My Device" page shows the wrong phone under Device Details.</P><P>The phone number is correct, but the phone shown is my last-but-one phone.</P><P>If a SIM is moved from an old phone to a new one, I would expect that O2 would know the IMEI and type of the new phone, and would update My Device accordingly.</P><P>&nbsp;</P><P>Jeff Edwards</P> Tue, 14 Sep 2021 10:07:29 GMT https://community.o2.co.uk/t5/My-O2/quot-My-Device-quot-shows-wrong-phone/m-p/1487703#M13670 GrandadJeff 2021-09-14T10:07:29Z https://community.o2.co.uk/t5/My-O2/quot-My-Device-quot-shows-wrong-phone/m-p/1487704#M13671 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4606327">@GrandadJeff</a>&nbsp;</P><P>In theory it should update automatically, but it rarely does.</P><P>You can call O2 to ask them to update it or just ignore it as it doesn't effect anything on your account.</P> Tue, 14 Sep 2021 10:12:58 GMT https://community.o2.co.uk/t5/My-O2/quot-My-Device-quot-shows-wrong-phone/m-p/1487704#M13671 MI5 2021-09-14T10:12:58Z