topic Re: Aura Voice Recognition on Pixel 4a in My O2

Aura Voice Recognition on Pixel 4a

pgn — Mon, 17 May 2021 22:33:14 GMT

Anyone any idea if Aura microphone input should work on MyO2 app (Contract) on the Pixel 4a?

It worked on my previous OP 6T, but chucks back this error when I hit the mic button:

The phone does have VR, "OK Google" gets its attention - just not in the MyO2 app.

Yes, app has permission to access the microphone, etc, and an uninstall/reinstall makes no difference.

Thanks!

Re: Aura Voice Recognition on Pixel 4a

pgn — Sat, 22 May 2021 08:07:18 GMT

Well, it seems this condition is not Pixel A4 specific, as I have now seen the same on a Samsung Galaxy A70, also on O2 Contract.

Please advise if MyO2 Android app Release 12.2.22 has "broken" Voice Recognition in the Aura section of the app, @LukasB @TheresaV @Martin-O2 ?

If you go into the app, enter PIN, then tap the speckles at the bottom of the opening screen, then tap on the microphone,the app says "Listening..." briefly, then immediately throws this error:

And the Aura tasks (on the Forum here) become somewhat tedious to complete, as I am sure you will understand...

If you can point me to an earlier release, or even a pre-release beta version, I will use that and give feedback.

Re: Aura Voice Recognition on Pixel 4a

jonsie — Sat, 22 May 2021 12:42:40 GMT

I get exactly the same using 2 different Samsungs

Shame, it used to work on the same phones

Update needed @pgn

Re: Aura Voice Recognition on Pixel 4a

pgn — Mon, 24 May 2021 11:24:15 GMT

Yup, @jonsie - maybe Admins will be able to get an answer up here this week, at least acknowledging it is MyO2 app-related and not something weird in app/Android permissions that is interfering with voice interaction with Aura.

Re: Aura Voice Recognition on Pixel 4a

TheresaV — Tue, 25 May 2021 09:00:18 GMT

Thanks for the tag @pgn and sorry to see you are having this issue! I have forwarded this internally and hopefully have an answer for you soon

Re: Aura Voice Recognition on Pixel 4a

pgn — Mon, 31 May 2021 05:41:38 GMT

Thanks, @TheresaV - it's got to be a glitch, it was working fine prior to end-Feb, which is when I moved onto my 4a. The weird thing is, Aura speaks the answer to you, as shown in the screenshot above

Version detail:

Re: Aura Voice Recognition on Pixel 4a

TheresaV — Tue, 01 Jun 2021 09:26:58 GMT

It must be @pgn, very odd one! Either way, it's definitely with the tech team now and I will let you know as soon as there is an update. Thank you again for making us aware!

Re: Aura Voice Recognition on Pixel 4a

pgn — Thu, 24 Jun 2021 17:57:34 GMT

Oh joy, I thought - there's an update to the MyO2 app in Google Play Store... Clicked 'update', waited, force-stopped the app and set it to ask for permission to use my Pixel 4a's microphone, and... Kablooey!

P.S. Aura and "talk to Aura" voice recognition still broken in 12.3.24 MyO2 App release

Re: Aura Voice Recognition on Pixel 4a

pgn — Mon, 13 Sep 2021 10:48:51 GMT

So, a few months on and a few MyO2 App updates, still no voice-interaction with Aura any more... Is this still open with the App development team?