https://community.o2.co.uk/t5/My-O2/First-Name-change/m-p/1484299#M13502 <P>Really frustrating one this, I set up my account using Andy, whereas my email (work one to grant discount) is my full name Andrew. Now I have failed credit check due to the names being different. There seems to be no way of amending the name to match. Other than Marriage/ birth Cert etc. I cannot even set up another account as I need to use my work email! this is driving me bonkers!!!</P><P>&nbsp;</P> Wed, 01 Sep 2021 17:26:19 GMT andy23 2021-09-01T17:26:19Z https://community.o2.co.uk/t5/My-O2/First-Name-change/m-p/1484299#M13502 <P>Really frustrating one this, I set up my account using Andy, whereas my email (work one to grant discount) is my full name Andrew. Now I have failed credit check due to the names being different. There seems to be no way of amending the name to match. Other than Marriage/ birth Cert etc. I cannot even set up another account as I need to use my work email! this is driving me bonkers!!!</P><P>&nbsp;</P> Wed, 01 Sep 2021 17:26:19 GMT https://community.o2.co.uk/t5/My-O2/First-Name-change/m-p/1484299#M13502 andy23 2021-09-01T17:26:19Z https://community.o2.co.uk/t5/My-O2/First-Name-change/m-p/1484345#M13505 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4591073">@andy23</a>&nbsp;</P><P>You email is nothing to do with the credit check.</P><P>There must be another reason for that.</P><P>It also doesn't effect the discount as some email addresses don't resemble full names at all.</P> Wed, 01 Sep 2021 20:28:54 GMT https://community.o2.co.uk/t5/My-O2/First-Name-change/m-p/1484345#M13505 MI5 2021-09-01T20:28:54Z