topic Re: Recent charges in My O2

Recent charges

Syllabus1 — Tue, 10 Aug 2021 15:50:02 GMT

Hi does anyone have an update on wheh recent charges are going to be back in my o2 please.it’s been two weeks now ?

Re: Recent charges

Bambino — Tue, 10 Aug 2021 16:05:05 GMT

I'll pass that question to our admin. @Martin-O2, @TheresaV, @LukasB can you please advise @Syllabus1?

Re: Recent charges

TheresaV — Wed, 11 Aug 2021 08:12:26 GMT

Thanks for the tag @Bambino

I am afraid we are still looking into this @Syllabus1. However, I will make sure to update you once there are any news. Thanks for your patience in the meantime 🙂

Re: Recent charges

gmarkj — Wed, 25 Aug 2021 08:20:59 GMT

Any update on this @TheresaV @LukasB ?

It's been two weeks since this post but longer since the page was available...

Re: Recent charges

TheresaV — Wed, 25 Aug 2021 08:57:17 GMT

I am afraid not yet @gmarkj, but we are definitely on it. Apologies for the delay and thanks for your patience

Re: Recent charges

Sam21 — Wed, 01 Sep 2021 09:18:39 GMT

O2 service is not good as it use to be. 6 weeks later and still not resolved and this is not the first time this has happened.

Re: Recent charges

gmarkj — Tue, 07 Sep 2021 08:04:35 GMT

Any news on this @TheresaV?

As well as being inconvenient we tell people to look at recent charges to see if community rewards have been added...

Re: Recent charges

TheresaV — Tue, 07 Sep 2021 11:12:08 GMT

Not yet I'm afraid @gmarkj @Sam21 but we are expecting a fix very soon. Again, our sincere apologies for the delay, this has turned out to be a rather tricky one but hopefully we will have it all back and running soon!

Re: Recent charges

Gemma19 — Wed, 08 Sep 2021 13:13:13 GMT

Hi Theresa

Have you got an update as to when this will be resolved?