topic Re: Wifi Calling in My O2

Wifi Calling

Wificalling3 — Sun, 18 Jul 2021 14:22:59 GMT

Hi - I'm trying to turn on Wifi Calling and it says I need to do this both in my account and on my iPhone XR. It says I need to find 'devise details' in my O2 account to turn on wifi calling but I can't find this anywhere! Please can someone help. Thanks. Nic

Re: Wifi Calling

MI5 — Sun, 18 Jul 2021 14:26:14 GMT

@Wificalling3

Look here in your MyO2

Re: Wifi Calling

Bambino — Sun, 18 Jul 2021 14:30:58 GMT

@Wificalling3 If you haven't done so already, you need to call customer service to have them enable WiFi calling on your account from their end.

Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Best time to call is 8 am.