topic Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed. in My O2

Retrieve PAC code through myO2 since I have multiple devices and call centers are closed.

hiya476 — Mon, 14 Jun 2021 19:47:59 GMT

Hi, where excalty do I navigate to on my O2 to retrieve my PAC code?

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

MI5 — Mon, 14 Jun 2021 19:35:33 GMT

Here

or you'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

hiya476 — Mon, 14 Jun 2021 19:43:41 GMT

@MI5

Hi, I although I appreciate your attempt at helping I have must have seen you post that same answer on numerous other threads and it is incorrect and inconvient. There is no need to contact o2 on 202 as it can be done through myO2. I also tried to contact o2 but as you can see from the title of this thread they are closed currently.

I finally managed to figure out how it is done through myO2 for anyone else that might be inthe same position as me:

1. Log into my o2.

2. Select the number you want to get the PAC code for.

3. Go to "More" in the nav bar at the top of the page, a drop done menu will appear.

4. Click update your personal details (Why on earth would o2 hide a pac request in here?!? £££)

5. At the bottom of this page is a "Thinking of switching from o2" section

6. Press continue on this section and follow the next steps, turn off your ad blocker. and you should get your PAC code if you have mulitple decives through my o2.

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

MI5 — Mon, 14 Jun 2021 19:53:30 GMT

@hiya476

A new one on me, thanks but call centres should not be closed at this time.

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

Cleoriff — Mon, 14 Jun 2021 20:25:03 GMT

@hiya476 wrote:

I finally managed to figure out how it is done through myO2 for anyone else that might be inthe same position as me:

1. Log into my o2.
2. Select the number you want to get the PAC code for.
3. Go to "More" in the nav bar at the top of the page, a drop done menu will appear.
4. Click update your personal details (Why on earth would o2 hide a pac request in here?!? £££)
5. At the bottom of this page is a "Thinking of switching from o2" section
6. Press continue on this section and follow the next steps, turn off your ad blocker. and you should get your PAC code if you have mulitple decives through my o2.

That's interesting @hiya476. I was unaware you could get the PAC code that way.

Maybe our managers @Martin-O2 and @LukasB should check this out and if it works for everyone, then it should be added to our guide on getting your PAC?

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

jonsie — Mon, 14 Jun 2021 22:27:22 GMT

Good to know @hiya476 as we have been told in the past that with multiple numbers on the account that we had to contact customer services

Thanks for the tip

...every day's a school day

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

LukasB — Tue, 15 Jun 2021 08:08:10 GMT

Will investigate @Cleoriff

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

Cleoriff — Tue, 15 Jun 2021 08:35:34 GMT

Thanks @LukasB

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

LukasB — Wed, 16 Jun 2021 13:49:24 GMT

Hey @Cleoriff this works and is an official way to do it.

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

Cleoriff — Wed, 16 Jun 2021 18:00:32 GMT

Thanks @LukasB

This should be added to the PAC guide?

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

MI5 — Wed, 16 Jun 2021 20:09:09 GMT

If you give me editing rights I'll do it @LukasB

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

LukasB — Thu, 17 Jun 2021 07:06:16 GMT

@MI5 I will in a bit - let me figure out how haha

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

MI5 — Thu, 17 Jun 2021 06:59:35 GMT

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

ABC123 — Fri, 28 Oct 2022 20:47:01 GMT

Thanks a lot,

it was very helpful

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

mobilemobile — Mon, 28 Jul 2025 12:24:50 GMT

Thank you!!
Just to think I had to google how to cancel because its unfindable on the website. Honi soit qui mal y pense!

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

Goodbye1 — Sat, 13 Dec 2025 00:50:57 GMT

Great info - my phone has stopped receiving texts, so I can't receive my PAC code by text. I was advised by O2 "tech support" that the only way I could get a PAC code would be to go into an O2 shop, get a new SIM and then request a PAC code. I've been pretty loyal to O2, but since they joined Virgin they've been absolutely hopeless, and the price increase mid-contract was the last straw.

Re: Retrieve OPAC code through myO2 since I have multiple devices and call centers are closed.

pgn — Sat, 13 Dec 2025 00:59:49 GMT

@Goodbye1 - tagged onto a very old thread, and info here. If you just wanted a moan, well that is a different matter. may help - but if you choose the O2 Shop route, take valid photo id with you. Good luck!