https://community.o2.co.uk/t5/My-O2/My-Samsung-Galaxy-s20-fe-touchscreen-problems/m-p/1456155#M12432 My touchscreen od bot working properly Sun, 25 Apr 2021 23:14:27 GMT MichalS20fe 2021-04-25T23:14:27Z https://community.o2.co.uk/t5/My-O2/My-Samsung-Galaxy-s20-fe-touchscreen-problems/m-p/1456155#M12432 My touchscreen od bot working properly Sun, 25 Apr 2021 23:14:27 GMT https://community.o2.co.uk/t5/My-O2/My-Samsung-Galaxy-s20-fe-touchscreen-problems/m-p/1456155#M12432 MichalS20fe 2021-04-25T23:14:27Z https://community.o2.co.uk/t5/My-O2/My-Samsung-Galaxy-s20-fe-touchscreen-problems/m-p/1456160#M12433 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4469237">@MichalS20fe</a>&nbsp;</P><P>You should give Samsung a call as you do have a 2 year guarantee on the phone.</P><P><A href="https://www.samsung.com/uk/mobile/" target="_blank" rel="noopener">https://www.samsung.com/uk/mobile/</A>&nbsp;</P> Mon, 26 Apr 2021 05:27:48 GMT https://community.o2.co.uk/t5/My-O2/My-Samsung-Galaxy-s20-fe-touchscreen-problems/m-p/1456160#M12433 Cleoriff 2021-04-26T05:27:48Z https://community.o2.co.uk/t5/My-O2/My-Samsung-Galaxy-s20-fe-touchscreen-problems/m-p/1456195#M12438 <P>Hi&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4469237">@MichalS20fe</a>,</P><P>&nbsp;</P><P>If you purchased the phone direct from O2, you can book a guru appointment with your local store here&nbsp;<A href="https://guru.secure.force.com/O2DeskStoreLocator" target="_blank">https://guru.secure.force.com/O2DeskStoreLocator</A> and they will be happy to perform some screen tests on the phone for you.&nbsp;</P><P>&nbsp;</P><P>If the phone is undamaged (no cracks, water damage etc), they will offer to send the phone to our repair agents to fix the screen for you under warranty.</P><P>&nbsp;</P><P>You can, of course, contact Samsung on&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/132456">@Cleoriff</a>s previous post and go through them.</P> Mon, 26 Apr 2021 08:35:48 GMT https://community.o2.co.uk/t5/My-O2/My-Samsung-Galaxy-s20-fe-touchscreen-problems/m-p/1456195#M12438 O2EmmaLouise 2021-04-26T08:35:48Z https://community.o2.co.uk/t5/My-O2/My-Samsung-Galaxy-s20-fe-touchscreen-problems/m-p/1457617#M12481 <P>Hi&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4469237">@MichalS20fe</a>&nbsp;did the suggestions above solve your issue?</P> Tue, 04 May 2021 10:33:02 GMT https://community.o2.co.uk/t5/My-O2/My-Samsung-Galaxy-s20-fe-touchscreen-problems/m-p/1457617#M12481 TheresaV 2021-05-04T10:33:02Z