https://community.o2.co.uk/t5/My-O2/Wrong-tracking-number-for-my-new-iPad/m-p/1454482#M12365 <P>Hi <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4450227">@Joanie</a>&nbsp;</P><P>You need to call O2. All numbers are in this guide</P><P><A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true" target="_blank" rel="noopener">Guide: Coronavirus Community Help and Support</A>&nbsp;</P><P>Advice from an O2 Guru regarding a way to get through:</P><P>When you call, you will be asked for the reason you are calling,</P><P>Stay silent for 15 seconds and you will be taken to the keypad options.</P><P>Press 2 for Everything Else</P><P>Press 5 for More Options</P><P>Press 7 for Anything Else which will put you though to an advisor.</P><P>Press Upgrade, Lost/Stolen or Fraud if you have to.</P><P>8am is the best time to call</P><P>&nbsp;</P> Thu, 15 Apr 2021 19:40:32 GMT Cleoriff 2021-04-15T19:40:32Z https://community.o2.co.uk/t5/My-O2/Wrong-tracking-number-for-my-new-iPad/m-p/1454481#M12364 The tracking number for my delivery does not match my item. It displays someone else’s delivery from November last year ... Has anybody else experienced this? Thu, 15 Apr 2021 19:33:56 GMT https://community.o2.co.uk/t5/My-O2/Wrong-tracking-number-for-my-new-iPad/m-p/1454481#M12364 Joanie 2021-04-15T19:33:56Z https://community.o2.co.uk/t5/My-O2/Wrong-tracking-number-for-my-new-iPad/m-p/1454482#M12365 <P>Hi <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4450227">@Joanie</a>&nbsp;</P><P>You need to call O2. All numbers are in this guide</P><P><A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true" target="_blank" rel="noopener">Guide: Coronavirus Community Help and Support</A>&nbsp;</P><P>Advice from an O2 Guru regarding a way to get through:</P><P>When you call, you will be asked for the reason you are calling,</P><P>Stay silent for 15 seconds and you will be taken to the keypad options.</P><P>Press 2 for Everything Else</P><P>Press 5 for More Options</P><P>Press 7 for Anything Else which will put you though to an advisor.</P><P>Press Upgrade, Lost/Stolen or Fraud if you have to.</P><P>8am is the best time to call</P><P>&nbsp;</P> Thu, 15 Apr 2021 19:40:32 GMT https://community.o2.co.uk/t5/My-O2/Wrong-tracking-number-for-my-new-iPad/m-p/1454482#M12365 Cleoriff 2021-04-15T19:40:32Z https://community.o2.co.uk/t5/My-O2/Wrong-tracking-number-for-my-new-iPad/m-p/1454483#M12366 Thanks for the tip! Will give them a call! Trying to get though in web chat is impossible <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Thu, 15 Apr 2021 19:48:14 GMT https://community.o2.co.uk/t5/My-O2/Wrong-tracking-number-for-my-new-iPad/m-p/1454483#M12366 Joanie 2021-04-15T19:48:14Z