topic Re: emails in My O2 https://community.o2.co.uk/t5/My-O2/emails/m-p/1443186#M11991 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4403721">@Liz70</a>&nbsp;</P><P>Use these settings:</P><P>IMAP settings</P><DIV><P><STRONG>Incoming Mail Server</STRONG>: mail.btinternet.com</P><P><STRONG>Port</STRONG>: 993 (this should be automatically populated by selecting the SSL encryption)</P><P><STRONG>SSL Encryption</STRONG>: Enabled (but not STARTTLS)</P><P><STRONG>Username</STRONG>: your email address including the @btinternet or @btopenworld.com part</P><P><STRONG>Password</STRONG>: your btinternet or btopenworld password</P><P>Please do<SPAN>&nbsp;</SPAN><STRONG>NOT</STRONG><SPAN>&nbsp;</SPAN>enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.</P><P>&nbsp;</P>SMTP settings<DIV><P><STRONG>Outgoing Mail Server</STRONG>: mail.btinternet.com</P><P><STRONG>Port</STRONG>: 465 (this may not be automatically populated on selecting SSL, so you'll need to check)</P><P><STRONG>SSL Encryption</STRONG>: Enabled (but not STARTTLS)</P><P><STRONG>Authentication</STRONG>: PLAIN</P><P><STRONG>Username</STRONG>: your email address including the @btinternet or @btopenworld.com part</P><P><STRONG>Password</STRONG>: your btinternet or btopenworld password</P></DIV></DIV> Tue, 23 Feb 2021 20:33:57 GMT MI5 2021-02-23T20:33:57Z emails https://community.o2.co.uk/t5/My-O2/emails/m-p/1443179#M11988 <P>I have been unable to send or receive emails for 5 days. My iphone and ipad both say account error verify that you have the correct account info in mail settings which I have. I have deleted the password and re entered it. thank you</P> Tue, 23 Feb 2021 19:51:23 GMT https://community.o2.co.uk/t5/My-O2/emails/m-p/1443179#M11988 Liz70 2021-02-23T19:51:23Z Re: emails https://community.o2.co.uk/t5/My-O2/emails/m-p/1443180#M11989 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4403721">@Liz70</a>&nbsp;</P><P>Most likely an issue with your email provider.</P><P>Something may have been changed.</P><P>Who is your provider?</P> Tue, 23 Feb 2021 19:53:50 GMT https://community.o2.co.uk/t5/My-O2/emails/m-p/1443180#M11989 MI5 2021-02-23T19:53:50Z Re: emails https://community.o2.co.uk/t5/My-O2/emails/m-p/1443184#M11990 <P>BT thanks</P> Tue, 23 Feb 2021 20:27:21 GMT https://community.o2.co.uk/t5/My-O2/emails/m-p/1443184#M11990 Liz70 2021-02-23T20:27:21Z Re: emails https://community.o2.co.uk/t5/My-O2/emails/m-p/1443186#M11991 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4403721">@Liz70</a>&nbsp;</P><P>Use these settings:</P><P>IMAP settings</P><DIV><P><STRONG>Incoming Mail Server</STRONG>: mail.btinternet.com</P><P><STRONG>Port</STRONG>: 993 (this should be automatically populated by selecting the SSL encryption)</P><P><STRONG>SSL Encryption</STRONG>: Enabled (but not STARTTLS)</P><P><STRONG>Username</STRONG>: your email address including the @btinternet or @btopenworld.com part</P><P><STRONG>Password</STRONG>: your btinternet or btopenworld password</P><P>Please do<SPAN>&nbsp;</SPAN><STRONG>NOT</STRONG><SPAN>&nbsp;</SPAN>enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.</P><P>&nbsp;</P>SMTP settings<DIV><P><STRONG>Outgoing Mail Server</STRONG>: mail.btinternet.com</P><P><STRONG>Port</STRONG>: 465 (this may not be automatically populated on selecting SSL, so you'll need to check)</P><P><STRONG>SSL Encryption</STRONG>: Enabled (but not STARTTLS)</P><P><STRONG>Authentication</STRONG>: PLAIN</P><P><STRONG>Username</STRONG>: your email address including the @btinternet or @btopenworld.com part</P><P><STRONG>Password</STRONG>: your btinternet or btopenworld password</P></DIV></DIV> Tue, 23 Feb 2021 20:33:57 GMT https://community.o2.co.uk/t5/My-O2/emails/m-p/1443186#M11991 MI5 2021-02-23T20:33:57Z