https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437462#M11669 My son has forgotten his password and security answer for his my O2 app, how does he reset them? Many thanks Fri, 05 Feb 2021 19:08:09 GMT Cor19 2021-02-05T19:08:09Z https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437462#M11669 My son has forgotten his password and security answer for his my O2 app, how does he reset them? Many thanks Fri, 05 Feb 2021 19:08:09 GMT https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437462#M11669 Cor19 2021-02-05T19:08:09Z https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437465#M11670 <P>Deleted by me</P> Fri, 05 Feb 2021 19:13:06 GMT https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437465#M11670 Cleoriff 2021-02-05T19:13:06Z https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437468#M11671 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4372864">@Cor19</a>&nbsp;Your son will need to call customer service to reset his password: <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;</P><P>O2 aren't very much interested in talking to customers these days unless they're buying something or upgrading. If you want to discuss your issue with customer service, below is alternative advice from an O2 Guru on how to get through.<BR />Call 202 from your mobile.<BR />When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.</P><P>You may also have to use the Upgrade, Lost/Stolen or Fraud option to get through.</P> Fri, 05 Feb 2021 19:21:56 GMT https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437468#M11671 Bambino 2021-02-05T19:21:56Z https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437470#M11672 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4372864">@Cor19</a>&nbsp;</P><P>He just needs to click on forgotten password on the MyO2 login page&nbsp;<A href="http://www.o2.co.uk/myo2" target="_blank">http://www.o2.co.uk/myo2</A> and a reset link will be sent to his registered email address.</P><P>Once back in, he can reset his security word under "Manage my details".</P> Fri, 05 Feb 2021 19:44:16 GMT https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437470#M11672 MI5 2021-02-05T19:44:16Z https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437475#M11675 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4372864">@Cor19</a>&nbsp;</P><P>This guide will show you how to do it. Scroll down to forgotten password.</P><P><A href="https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603" target="_blank" rel="noopener">https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603</A>&nbsp;</P> Fri, 05 Feb 2021 19:56:49 GMT https://community.o2.co.uk/t5/My-O2/Forgotten-password/m-p/1437475#M11675 Cleoriff 2021-02-05T19:56:49Z