topic Re: Paymeny in My O2

Paymeny

Jenisha — Thu, 28 Jan 2021 10:04:01 GMT

I made a payment and the money has gone out of my bank account but on my O2 it says that i need to make a payment. How can i resolve this issue because I don’t want to pay again.

Re: Paymeny

Cleoriff — Thu, 28 Jan 2021 10:14:47 GMT

@Jenisha

You do need to call O2 again. If you have paid, there is no reason why you should be paying again.

Yesterday My O2 had a fault and was showing payment needed to be made. (If this is what happened to you, then ignore it as the fault has now been rectified.)

However if you have concerns then contact O2.

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Paymeny

MI5 — Thu, 28 Jan 2021 10:39:05 GMT

@Jenisha

There was an issue yesterday with this in the mobile app.

Have you tried deleting and reinstalling the app or checking online http://www.o2.co.uk/myo2