topic Re: O2 App saying overdue payment in My O2

O2 App saying overdue payment

paulbacon — Wed, 27 Jan 2021 06:52:32 GMT

Not sure if there is an issue with the app. Checked it this morning and get an alert at the top saying

"Payment not received. £0.00 will be added to your bill if payment not by 14th Jan 21"

My bill always goes out on the 28th of the month. This was taken successfully last month and showed as paid (double checked my bank statement too). This month bill due out tomorrow and showing paid. If i click pay not, the account balance showing zero too so nothing to pay. The fact it says £0.00 will be added and says need payment on the 14th - 2 week ago - seems to suggest its a bug in the app?

Looking on the web version of my account no such message appears

Re: O2 App saying overdue payment

MI5 — Wed, 27 Jan 2021 07:08:01 GMT

@paulbacon

Try deleting and reinstalling the app.

Re: O2 App saying overdue payment

paulbacon — Wed, 27 Jan 2021 07:15:27 GMT

Will give it a try. Seems its a bug but only appeared overnight. Wasnt there yesterday

Re: O2 App saying overdue payment

paulbacon — Wed, 27 Jan 2021 07:20:14 GMT

Nope reinstalling didnt remove the message

Re: O2 App saying overdue payment

CFlynn — Wed, 27 Jan 2021 07:22:10 GMT

I’m getting the same message. It’s nonsense.

Re: O2 App saying overdue payment

MI5 — Wed, 27 Jan 2021 07:23:50 GMT

I'll ask

@O2Lisa to look into it for you.

Re: O2 App saying overdue payment

paulbacon — Wed, 27 Jan 2021 07:30:25 GMT

Thank you. Did make me panic at first until i looked into it abit. Wouldnt want others to do the same

Re: O2 App saying overdue payment

MI5 — Wed, 27 Jan 2021 07:57:42 GMT

@paulbacon

I've just looked at mine and it's saying the same so must be a glitch in the system.

Re: O2 App saying overdue payment

O2Lisa — Wed, 27 Jan 2021 08:09:16 GMT

Morning guys

Just checked mine and mine is the same as well, I'll escalate this so we can look in to it here.

@paulbacon If there's anything else I can help with at all you can always just message me privately

Re: O2 App saying overdue payment

paulbacon — Wed, 27 Jan 2021 08:11:50 GMT

Thanks @O2Lisa

Re: O2 App saying overdue payment

MI5 — Wed, 27 Jan 2021 08:15:09 GMT

Thanks @O2Lisa

Re: O2 App saying overdue payment

O2Lisa — Wed, 27 Jan 2021 08:16:03 GMT

You're both very welcome

@paulbacon @MI5

Re: O2 App saying overdue payment

Cleoriff — Wed, 27 Jan 2021 09:13:20 GMT

@O2LisaIn the interests of research, I've looked at mine via the app and have the same message. Via my PC, all is as it should be.

Re: O2 App saying overdue payment

MI5 — Wed, 27 Jan 2021 09:14:36 GMT

I would stick my neck out and say it was the same for everyone......

Re: O2 App saying overdue payment

Cleoriff — Wed, 27 Jan 2021 09:17:37 GMT

Highly likely. Good job I rarely use the app.

Re: O2 App saying overdue payment

O2Lisa — Wed, 27 Jan 2021 09:36:56 GMT

I've messaged my manager to advise of the issue but it does look to be affecting everyone to be honest @Cleoriff

I do know they were doing maintenance on the app last night so it may be linked

If I get any updates I'll let you all know @MI5, @Cleoriff

Re: O2 App saying overdue payment

Cleoriff — Wed, 27 Jan 2021 10:23:41 GMT

Thanks @O2Lisa

Re: O2 App saying overdue payment

MI5 — Wed, 27 Jan 2021 10:54:15 GMT

Good to hear

Re: O2 App saying overdue payment

MI5 — Wed, 27 Jan 2021 11:42:10 GMT

Any updates @O2Lisa ?

This is especially urgent as we know there are scam texts going around about failed payments.

It's possible a customer could see this error and believe the scam text is accurate and enter their details in what they think to be a genuine O2 website.........

Re: O2 App saying overdue payment

O2Lisa — Wed, 27 Jan 2021 11:50:17 GMT

We've gathered examples and passed this on, I haven't heard anything as of yet but it is a priority @MI5