https://community.o2.co.uk/t5/My-O2/Broken-Screen/m-p/1426955#M11180 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4325398">@dhill76139</a><BR /><BR />No, if you dropped it then it is not faulty and the cooling off period does not apply. As you would have to return the phone in the state it was delivered to you.<BR /><BR />I'm afraid it will be an insurance claim or paid for repair. Tue, 05 Jan 2021 12:39:00 GMT madasaf1sh 2021-01-05T12:39:00Z https://community.o2.co.uk/t5/My-O2/Broken-Screen/m-p/1426932#M11178 <P>Hi,</P><P>&nbsp;</P><P>I have recently got a new phone and I accidentally dropped it on the first day!&nbsp; Would there be any cover under my 14 cooling off period?</P><P>&nbsp;</P><P>Thanks</P> Tue, 05 Jan 2021 12:26:24 GMT https://community.o2.co.uk/t5/My-O2/Broken-Screen/m-p/1426932#M11178 dhill76139 2021-01-05T12:26:24Z https://community.o2.co.uk/t5/My-O2/Broken-Screen/m-p/1426954#M11179 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4325398">@dhill76139</a>&nbsp;Not unless you had insurance. If you have a homeowner's or renter's contents insurance policy, check that. You may be insured.</P> Tue, 05 Jan 2021 12:38:29 GMT https://community.o2.co.uk/t5/My-O2/Broken-Screen/m-p/1426954#M11179 Bambino 2021-01-05T12:38:29Z https://community.o2.co.uk/t5/My-O2/Broken-Screen/m-p/1426955#M11180 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4325398">@dhill76139</a><BR /><BR />No, if you dropped it then it is not faulty and the cooling off period does not apply. As you would have to return the phone in the state it was delivered to you.<BR /><BR />I'm afraid it will be an insurance claim or paid for repair. Tue, 05 Jan 2021 12:39:00 GMT https://community.o2.co.uk/t5/My-O2/Broken-Screen/m-p/1426955#M11180 madasaf1sh 2021-01-05T12:39:00Z