topic Re: My O2 App not loading in My O2

My O2 App not loading

AlbertJ — Tue, 03 Nov 2020 21:23:53 GMT

Hey all,

Got my O2 SIM Card today and my number transferred over - all went smoothly.

Before the number transfer and me getting the SIM, the app worked fine. Now, whenever I open it I get this:

For a while now. I tweeted them but the response time there is awful, and have not had a good experience with their Customer Service on the phone so far.

Any help appreciated. Thanks

Re: My O2 App not loading

MI5 — Tue, 03 Nov 2020 21:25:51 GMT

@AlbertJ

Give a day or two to catch up with itself.

Re: My O2 App not loading

Dhaw — Tue, 03 Nov 2020 21:29:43 GMT

That happened to me when I transferred my number from 3, it took a couple of days for it to start showing the information

Re: My O2 App not loading

AlbertJ — Tue, 03 Nov 2020 21:32:41 GMT

@MI5 @Dhaw

Oh I moved from Three as well.

Thank you both for the quick information, this is a great helpful community.

Re: My O2 App not loading

MI5 — Tue, 03 Nov 2020 21:45:57 GMT

You're welcome

Re: My O2 App not loading

AlbertJ — Sun, 08 Nov 2020 10:36:32 GMT

5 days later and it's still showing the same - any solutions for this?

Re: My O2 App not loading

MI5 — Sun, 08 Nov 2020 10:44:57 GMT

@AlbertJ

You could try calling customer service but in these circumstances it usually resets when your next bill is produced.

Re: My O2 App not loading

AlbertJ — Sun, 08 Nov 2020 13:13:51 GMT

I'll wait for the next bill cycle in that case. Can't see Customer Service being particularly helpful given past experiences 😅