topic Re: Not receiving image attachments with messages in Apple

Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 18:37:40 GMT

Help please - new to O2 community and new to iPhone 5. I'm assured messages are being sent to my phone (from a Nokia) with attached photo's. Nothing is getting through - neither text message nor attached image. Would be very grateful for advice. Many thanks.

Re: Not receiving image attachments with messages

jonsie — Wed, 07 Nov 2012 18:40:34 GMT

Do you have a standard data bolton or iphone data?

What APN settings do you have?

Do you have mobile data switched on?

Re: Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 18:46:07 GMT

Thank you for your very prompt reply. Now I really do feel totally inadequate since I don't know what your questions mean ... ouch! Can you point me in the right direction ... my iPhone is on, wish I was! Thanks

Re: Not receiving image attachments with messages

jonsie — Wed, 07 Nov 2012 18:59:27 GMT

You will have a data bolt on but the settings are different for iphone and standard data. Is this a new contract or have you just transferred a current contract over?

If you go into settings/general and make sure mobile data or cellular data is 'on'.

Check the APN settings. settings/general/APN. see images below which are for a standard data bolt on. If you check in My O2 it will tell you which bolt on you have.

If you have idata bolt on then change the APNs to idata.o2.co.uk

Re: Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 19:09:12 GMT

Have recently transferred from Galaxy (with O2) to iPhone. Contract continues the same.

Cellular data is on.

Data appearing on your illustrations is identical to mine, except your images are titled "Mobile Data" on the top line, mine appear as Cellular. Is this alright ?

Am very grateful for your (on-going!) support.

DavidRoy

Re: Not receiving image attachments with messages

jonsie — Wed, 07 Nov 2012 19:13:10 GMT

They are the right settings you have then.

Switch wifi off and then try sending yourself a mms and let us know how that goes. Leave mobile data on though.

Re: Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 19:22:27 GMT

Done as suggested ... managed a brief message with attached photo ...when "Send" is initiated, the message "Not delivered" appears. Have tried several times. ?

Re: Not receiving image attachments with messages

jonsie — Wed, 07 Nov 2012 19:36:57 GMT

Text MMS to 1010 to make sure mms is set up on the system. This can take 24 hours. If you still can't send and receive you may have to contact customer service to have mms removed and then replaced onto your account.

As a last measure, you can reset your settings by going into settings/general/cellular data and scroll to the bottom and select 'reset network'. Then reboot the phone and try sending yourself another mms. Make sure the picture isn't too large.

Re: Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 19:47:55 GMT

In awe of your kind patience! Have sent short text to 1010 and it appeared to trasmit. The message appeared in a green "bubble" on RHS of screen.

However, when I tried to attached a photo and then send (1010) a meassage appeared under the text / photo "Not delivered".

DavidRoy

Re: Not receiving image attachments with messages

jonsie — Wed, 07 Nov 2012 19:52:45 GMT

Sorry, I possibly didn't explain that last post properly.

Just type 'MMS' as an ordinary text message and send it to 1010. You won't be able to send a picture message to that number as it's just a system unit of O2.

Re: Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 19:59:57 GMT

I told you I was a novice - not your fault, my lack of knowledge and understanding!

Have sent MMS as text message to 1010 and it appears to been delivered. Good news ?

Re: Not receiving image attachments with messages

jonsie — Wed, 07 Nov 2012 20:11:20 GMT

Yes that's good news. Have you also tried the reset network settings? Once you do that, reboot the phone and try sending yourself a picture.

At least you will know that your phone is set up correctly and the problem would lie within the O2 system.

Incidentally, could you send/receive mms with your Galaxy?

Re: Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 20:20:49 GMT

Am very aware of your time - thank you.

Re: Galaxy, no, I never had need to send/receive mms before;

How do I reset the network settings (have recently accepted new BT Infinity" and new BT router .. may be utterly irrelevant!!)

Is rebooting phone simply switching it off and on again, or is there more to it ?

DavidRoy.

Re: Not receiving image attachments with messages

jonsie — Wed, 07 Nov 2012 20:29:54 GMT

Yes the router is irrelevant:smileyhappy:

On your phoe,

Settings

General

Cellular Data

Then scroll to bottom and choose Reset/Reset network settings.

Reboot your phone (switch off/on:smileyhappy:)

Try sending yourself a picture.

Re: Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 20:30:20 GMT

Just sent a picture to myself ... it worked!! Eureka ??

DavidRoy

Re: Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 20:37:49 GMT

Truly grateful for your time and expertise. I feel you must be a tutor / teacher /lecturer judging by your patience. With renewed and sincere thanks, DavidRoy

Re: Not receiving image attachments with messages

Anonymous — Wed, 07 Nov 2012 23:28:10 GMT

Please may I add on my question?

I have a new iPhone 5 and a new O2 contract. I've never had either before, the two belong together.

I bought a mms bolt on on October 28th, and sent half a dozen pictures a couple of days later.

Now I can't.

I've just tried sending one to myself, and that worked; but I can't send pictures to the person I sent the half dozen to last month.

I'd be very grateful for any suggestions.

Ta.

Re: Not receiving image attachments with messages

Anonymous — Thu, 08 Nov 2012 07:14:43 GMT

I understand that imessage only functions between iPhones. It appears you cannot send a message with attached photo unless recepient also uses an iPhone. Other more experienced O2 community users may know of a solution for you. Good luck. DavidRoy

Re: Not receiving image attachments with messages

Anonymous — Thu, 08 Nov 2012 19:09:45 GMT

Thank you for your reply. It does indeed work with iMessage and not messages to non iPhones. Odd. Because a week ago it worked with green balloons too