topic Re: o2 ripping us off in Apple

o2 ripping us off

Anonymous — Tue, 06 Nov 2012 16:00:27 GMT

Hi people,

I went through the process of being about to leave o2 as i upgraded as they seem to be the only network now not offering unlimited data and i was getting annoyed 4 days into my data resetting being sent a text saying you've run out of data.

Anyway long and short of it - i decided to stay with o2, upgraded to the iphone 5. Happy days.

I upgraded my 1gb to 2gb on the data for an extra £5 and have installed an app monitoring data usage.

To say im disgusted is an understatement, im about to sign up for another contract for my Wife and to my surprise i can get the same contract with 2gb data for £5 cheaper than what im paying.

Ah great i ring o2 to apply the same deal to my phone (i upgraded exactly a month ago) and some donut rude idiot answers the phone saying "na mate can't have that as its a new promotion" "sorry pal you're stuck as you are"

Im fuming, some little *bleep* is talking to me like an idiot and almost sniggering as he is telling me this and im stuck paying an extra £5 for something i can get for free now if i upgraded!!!!!

Its only a fiver but its the principal of feeling like im being completely mugged off!! anyone else come across this yet??? Or an imcompetent person on the phones???

Re: o2 ripping us off

jonsie — Mon, 05 Nov 2012 14:15:48 GMT

Can't put up with rudeness on the phone, absolutely unacceptable.

Think about making a complaint following the link below. Maybe they will possibly offer you the new deal as way of 'a goodwill gesture'.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

Re: o2 ripping us off

Anonymous — Mon, 05 Nov 2012 19:25:45 GMT

I had the same issue once before when they dropped there price by £6 a month and called up and got it changed straight away without a hitch I would also suggest you try calling in again and hopefully you will get a different person

Re: o2 ripping us off

darrengf — Mon, 05 Nov 2012 20:25:06 GMT

I hope you get it sorted.

O2 voice calls should be recordered, so they should be able to trace the call.

Good Luck

Re: o2 ripping us off

Anonymous — Tue, 06 Nov 2012 15:58:28 GMT

If the 02 agent was impolite to you then I agree go ahead and lodge this using 02's procedures.

I can see your point but on the flip side as this sector is fast paced to keep up with the competition the tariffs can change regularly. When you've effectively signed on the dotted line when would it be still ok to ask 02 to give you a new tariff deal after the initial cooling off period ? At some point you've gotta be locked into the deal or people would be changing every time one sees a better deal.

I assume they offered you a deal on the handset price or something in order to retain you as a customer.

Hope you get resolved soon.

Re: o2 ripping us off

Anonymous — Thu, 08 Nov 2012 00:41:44 GMT

I am coming out of my iPhone 4S contract month end. Can you pl tell me the deal/ offer you get for the 2GB data ?

Re: o2 ripping us off

perksie — Thu, 08 Nov 2012 14:26:18 GMT

Check the tariffs here:

http://www.o2.co.uk/tariffs/simplicity

Click "High data".

Re: o2 ripping us off

Anonymous — Fri, 09 Nov 2012 08:04:51 GMT

Better still phone 02 when your ready and speak to the retentions team where you could get a better deal than what's readily available on their online site or in high street outlets.

Be sure to use buzz words like loyalty, thinking of leaving and PAC codes !!

Re: o2 ripping us off

Anonymous — Fri, 09 Nov 2012 16:28:00 GMT

Usually all the iphone tariffs on each network are fairly similar but this year huge discrepancies with 02 which made me question if they're struggling financially to offer such weaker tarrifs.

I'm paying £46 p/m and only getting 1GB of data on iphone 5? Has this now changed?

I've already made a complaint about why some networks are offering 2gb of data for a quid cheaper than 02 are offering for 1GB but got an answer saying "our tarrifs are very competitive..." which i tried to question a bit further but they just kept posting links to their tarrifs and wouldnt acknowledge other networks tarrifs.

Remind me a bit of the stubborn donkey on family guy who won't admit they have much weaker tarrifs around.

And i would quite happily never use 02 moments or any of the BT hotspots to pay 1 quid less a month and have an extra gig of data before you ask...

Re: o2 ripping us off

perksie — Fri, 09 Nov 2012 17:37:34 GMT

@Anonymous wrote:
I'm paying £46 p/m and only getting 1GB of data on iphone 5? Has this now changed?

And i would quite happily never use 02 moments or any of the BT hotspots to pay 1 quid less a month and have an extra gig of data before you ask...

How strange, you've just signed up to a new contract with high value handset with full transparency about what is included and you're complaining!

Re: o2 ripping us off

Liquid — Fri, 09 Nov 2012 17:42:09 GMT

I want a refund!

I don't understand how people use so much data. Everywhere I go there is wifi. Even on new housing estates being built there's a greater than 50% chance there's wifi for the contractors

Re: o2 ripping us off

darrengf — Sat, 10 Nov 2012 00:54:07 GMT

Its rare now a days places not to have Wifi.

All my locals Pubs have Wifi, even Tescos now has o2 wifi in store, shopping Malls, Restraunts and some busses have free wifi. I even got free wifi on the train to london and Back yesterday, although this was patchy and dependant on tunnels lol

When I was in Paris this year, I was impressed with the amount of places that had Wifi too. It was also easy to use and the greetings was always in French and English.

Also I know when I resigned my simplicity tariff with 2GB of data, it was well explained to me what i was getting in the shop. Infact every upgrade with o2, shop or over the phone have always been well explained with a follow up letter a week later telling me what I get.

Re: o2 ripping us off

Zombie_Fried — Sat, 10 Nov 2012 18:48:48 GMT

@Liquid wrote:
I want a refund!

I don't understand how people use so much data. Everywhere I go there is wifi. Even on new housing estates being built there's a greater than 50% chance there's wifi for the contractors

i know. I have 500mb a month and use about 250mb. thats me going heavy.

Re: o2 ripping us off

Liquid — Sat, 10 Nov 2012 18:53:56 GMT

I've got 1gb but only used 200mb last month.

Should probally reconsider my bolt on haha:(

Re: o2 ripping us off

Anonymous — Wed, 14 Nov 2012 12:37:20 GMT

helpful perksie no wonder you have so many posts on here with these thoroughly enlighting posts.

Yes i was aware of the tarrifs. Yes i did sign up for a new contract. Otherwise i'd have had to wait another 6 months to change network with a broken phone.

The fact is i did sign up for a new contract but surely I still have a right to query and question why the data usage is so different compared to other networks? Am i not allowed going forward to question the level of service i receive? Good corporate attitude to have.

I have 2 main issues with the lack of data 02 customers have for more expensive contracts. Either 02 are struggling financially and cannot compete with other networks OR 02 are just after making as much money as possible offering the least amount of costs to them. These can only be the two reasons for the discrepancies in data. I believe it is within my right as a customer to find out the exact reason.

Re: o2 ripping us off

Liquid — Wed, 14 Nov 2012 12:40:55 GMT

Of course it's your right to find out.

Perksie however is correct you knew what you were signing up for. I don't see how you can take offense to that.

O2 is a business off course they will charge the maximum amount possible. I'm happy to pay a premium as long as I keep getting good service.

Re: o2 ripping us off

perksie — Wed, 14 Nov 2012 12:41:46 GMT

Everyone has been upset by the data reductions but that's what O2 decided to do and we have to live with it.