topic Re: Scratches/Scuffs on new black iPhone 5...? in Apple

Scratches/Scuffs on new black iPhone 5...?

Anonymous — Thu, 01 Nov 2012 00:40:16 GMT

I am yet to order my iPhone 5 because I am scared that it will come all scratched etc and O2 and Apple will not send out replacement 'New' phones only refurbs.

Who here has bought a black iPhone 5 that has come with no scratches?

Has anyone recieved theirs with scuffs and scratches?

Apple forums are going mad with this problem!

https://discussions.apple.com/message/20047816#20047816

Re: Scratches/Scuffs on new black iPhone 5...?

Liquid — Thu, 01 Nov 2012 00:37:00 GMT

Mine came with no issues:) well the phone had no issues anyway:)

I think quality control should of sorted issues now. Haven't heard of anything in these forums for a long time:)

Re: Scratches/Scuffs on new black iPhone 5...?

perksie — Thu, 01 Nov 2012 00:40:08 GMT

Don't forget you're looking at posts from all over the world there.

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Thu, 01 Nov 2012 00:42:11 GMT

Thanks Liquid, that's good to hear! Two people at work have the iphone 5 that came with no issues too!

Will take the plunge next week!

Good point perksie, it just seems quite a common problem which scares me as I like my phones to be in tip top condition! even scuffs lol 😕

Re: Scratches/Scuffs on new black iPhone 5...?

Liquid — Thu, 01 Nov 2012 00:44:17 GMT

Wow the English in that thread is bad haha. My head hurts:(

From what I could "read"(decode) the last incident of scuffing by a long term poster was on the 12th. I've disqualified first timers(they could be anti-apple/sad individuals)

I don't think there's too much of an issue:) if you get a scratched up phone pop the screen out and take it back as damaged within a few days your fine. But you didn't hear that from me:)

Re: Scratches/Scuffs on new black iPhone 5...?

Liquid — Thu, 01 Nov 2012 00:45:22 GMT

L7s I highly recommend a good case for the phone. They don't seem to stay perfect for long:( my keys have slightly chipped the black surround:(

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Thu, 01 Nov 2012 17:32:26 GMT

I bought mines off the Apple site.

Received my black iPhone 5 on the 26th Oct and as I was opening it I was hoping so much I wouldn't be one of the unlucky ones but found a nick on the bottom right edge...sad times That kinda annoyed me but decided to leave it as it wasn't worth the hassle..

Buuuut, I changed my mind on the 30th xD and called up Apple for a replacement. They said it was within the 14 days guarantee so it was cool. They told me to take picture of the cosmetic damage and the replacement will be arranged right away. I have to send back everything including the box and not just the iPhone. Other people had to send back their phones only and would receive a replacement in a slim white box with just the phone. I hoped I wouldn't as those don't have the serial and it feels or possibly a refurb! They arrange your local courier (usually UPS or something) to pick up your old phone and I made sure I wouldn't be phone-less so you can arrange your pickup time to be AFTER you've received the replacement.

I doubled checked with the guy that I would receive back a BRAND NEW phone and that it was in the original retail packaging (the black box) not a white box. He confirmed it wasn't a white box so it was a relief!

I also asked the guy, if my replacement had cosmetic damages again would I be able to get another replacement, he said yes as the 14 day guarantee is reset.

Hope that was somewhat helpful

Re: Scratches/Scuffs on new black iPhone 5...?

jonsie — Thu, 01 Nov 2012 17:37:55 GMT

Thanks for explaining the procedure Jumbo:smileyhappy:

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Thu, 01 Nov 2012 18:03:48 GMT

I got mine delivered from apple on launch day without any scuffs or marks

Re: Scratches/Scuffs on new black iPhone 5...?

Pickles — Thu, 01 Nov 2012 19:04:54 GMT

Mine came from O2/ Carphone Warehouse with no scuffs etc. I have had it about 4 weeks now and still no scuffs etc. I have just got a case for it now too.

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Thu, 01 Nov 2012 19:07:54 GMT

I use a silicone case as i dont want any scratches around the body, I take it off everyday and give it a quick clean to keep it in top condition.

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Thu, 01 Nov 2012 22:28:27 GMT

Bought mine at an O2 store on release day, no marks on it then and no marks on it now. It went straight into a cheap silicone case and is now in a clear Gear4 case which protects most of the edges, but not those along the top and bottom of the phone.

Just collected the new iPod Touch which is currently in the iPhone 5 silicone case until it's own case arrives so let's hope that remains blemish free.

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Thu, 01 Nov 2012 23:08:27 GMT

I am going to stick with the silicone case which covers back and edges, for the screen i have a zagg invisible shield on to protect it The apple bumpers caused a couple of little marks around edges on my 4s so going to give them a miss this time.

Re: Scratches/Scuffs on new black iPhone 5...?

Pickles — Thu, 01 Nov 2012 23:31:19 GMT

I am going to have to get a Zagg shield for mine. Can you still work the phone well with those protectors?

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Fri, 02 Nov 2012 23:50:34 GMT

Thank you all for your responses!

I will make sure if I purchase instore to open the box instore and see if their are any scuffs or scratches!

If I upgrade over the phone then it's pot luck and will await a replacement phone if required!

I have ordered my case from SENA and am awaiting delivery. Wont get the phone until I get my case lol

http://www.senacases.com/apple/iphone-5-cases/ultraslim-sarach/

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Sat, 03 Nov 2012 04:53:43 GMT

@Pickles wrote:
I am going to have to get a Zagg shield for mine. Can you still work the phone well with those protectors?

Yep you don't even notice it's on mine was fitted in store at cpwh

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Sat, 03 Nov 2012 09:19:07 GMT

@Anonymous wrote:
Thank you all for your responses!

I will make sure if I purchase instore to open the box instore and see if their are any scuffs or scratches!

If I upgrade over the phone then it's pot luck and will await a replacement phone if required!

I have ordered my case from SENA and am awaiting delivery. Wont get the phone until I get my case lol
http://www.senacases.com/apple/iphone-5-cases/ultraslim-sarach/

I think the chances now of getting a scratch or debated model very slim in the latest batches of phones. Not seen any complaints on here or the apple forums of late

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Fri, 16 Nov 2012 14:54:06 GMT

I'm getting my second replacement sent to me early next week. Guess I'm still in that minority :(...or I just have a serious OCD.

Re: Scratches/Scuffs on new black iPhone 5...?

Liquid — Fri, 16 Nov 2012 15:19:20 GMT

OCD is fine when you paying this much:)

Re: Scratches/Scuffs on new black iPhone 5...?

Anonymous — Fri, 16 Nov 2012 18:59:50 GMT

Nothing wrong with my balck slate iPhone 5. I have not yet used any case for it for over a month, still no single scratch. I have to say thoug, it goes in my pocket where there is nothing else (except air)