topic Re: Oops, something went wrong. Try again and if the problem continues call 202 for free from your O in Apple

It just keep saying below error: Oops, something went wrong. Try again and if the problem continues

MajidSHz — Thu, 07 Aug 2025 00:44:15 GMT

Hi , I have struggling to set up my apple watch cellular service on my O2 network. It just keep saying below error:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 110

I rang up many times to 202 but no helpful information received by agent:(

Any help or advice please ?

Story:
I’m on o2 sim network.
I bought an apple watch ultra privately and got my own iPhone 14 pro , both are updated to latest version of 11.6 Os and 18.6 iOS .
When I try to set up cellular service it takes me to o2 network and about error will display.

Can you help with this please as Im stucked:(

Re: Oops, something went wrong. Try again and if the problem continues call 202 for free from your O

Enlli — Thu, 07 Aug 2025 06:22:42 GMT

All we know here is in this guide

If that does not help then it's back to O2 sorry to say

Try the social media link

Re: Oops, something went wrong. Try again and if the problem continues call 202 for free from your O

MajidSHz — Thu, 07 Aug 2025 23:47:53 GMT

Thanks , I walked up to store today, agent said because you didn’t buy apple watch from us so we can’t help with this so , call back 202 for solution. I rang 202 again agent said go back to store we can’t sort this out. I tried social media again agent said go to store so , they definitely will solve the issue which didn’t:(

no idea what else I should do . I’ll try another store tomorrow as I need to use cellular or return the watch if didn’t work ..

any more advice please ?

Re: Oops, something went wrong. Try again and if the problem continues call 202 for free from your O

pgn — Fri, 08 Aug 2025 05:49:12 GMT

Try a different store, @MajidSHz - the agent was incorrect. And be persistent if you have to return to the same O2 store.

https://stores.o2.co.uk/

Tagging the Forum Manager @Dave-O2 for info, he may ask you for more info next week when he is back in the office.

Good luck!

Re: Oops, something went wrong. Try again and if the problem continues call 202 for free from your O

MajidSHz — Fri, 08 Aug 2025 23:30:44 GMT

Thanks , I’ll try differ store tomorrow , Ive tagged @Dave-O2

@pgn I’ll update for any changes ASAP.

regards

Re: It just keep saying below error: Oops, something went wrong. Try again and if the problem contin

Dave-O2 — Mon, 11 Aug 2025 08:58:19 GMT

Morning @MajidSHz

Can you please drop me a PM with the mobile number linked to your Watch & a screenshot of the error 👍