topic Re: Iphone 14 pro - moved to esim - calls now failing or going straight to voicemail in Apple

Iphone 14 pro - moved to esim - calls now failing or going straight to voicemail

Shrinkydude — Thu, 19 Jun 2025 19:33:07 GMT

Hi - I changed tariff earlier today and moved from a physical to e-sim. Since the tariff has been confirmed I cannot make or receive phone calls. I can connect to the web through wireless but calls out either never connect or fail, and calls in go straight to voicemail.

Any ideas please?

THanks

Re: Iphone 14 pro - moved to esim - calls now failing or going straight to voicemail

MI5 — Thu, 19 Jun 2025 19:36:09 GMT

@Shrinkydude

Have you activated your esim?

You might also need to reboot the phone a few times.

Re: Iphone 14 pro - moved to esim - calls now failing or going straight to voicemail

Shrinkydude — Thu, 19 Jun 2025 19:47:41 GMT

Hi - yes, the phone is telling me I have signal - 3 bars 4g; settings has allowed me to set up two lines (personal and Data_ with my phone number set to the personal line, default voice line is correct; wifi calling is on (was on with phsyical sim too); vopice and data 5G auto;

Re: Iphone 14 pro - moved to esim - calls now failing or going straight to voicemail

MI5 — Thu, 19 Jun 2025 20:04:18 GMT

@Shrinkydude

Two lines?

Do you also have a physical sim in the phone?

If so, remove it to complete the esim activation.

Re: Iphone 14 pro - moved to esim - calls now failing or going straight to voicemail

Shrinkydude — Thu, 19 Jun 2025 20:22:16 GMT

thank you - that has resolved it.

When changing tariff through the o2 app earlier it offered me the esim, then to set up two lines - no advice to remove the old sim. I did read somewhere that it is necessary so I left it in. Remving it seems to have sorted to problem - just made a call and data services seem to be OK

Re: Iphone 14 pro - moved to esim - calls now failing or going straight to voicemail

MI5 — Thu, 19 Jun 2025 20:23:31 GMT

You're welcome @Shrinkydude