topic Re: Issues with calls in Apple

Issues with calls

Benlfc — Fri, 28 Mar 2025 14:28:35 GMT

Is anyone else having issues with calls on their iPhones? Calls just going silent particularly when on the phone and someone else tries to contact you and it’s sat there as a “call waiting” the call you’re currently on just goes silent and then I assume the other person puts the phone down and then when you go and check the call logs there is absolutely no record of the call you’ve just been on?

On top of this is anyone having issues with calls just dropping like the call has just ended naturally and again no record of it in the call logs?

I'm running iOS 18.3.2 on an iPhone 16 Pro Max

Re: Issues with calls

Enlli — Fri, 28 Mar 2025 14:51:56 GMT

@madasaf1sh Can you help?

Re: Issues with calls

MI5 — Fri, 28 Mar 2025 15:55:57 GMT

No, I'm not having any such issues.

Maybe try a new sim ?

Re: Issues with calls

madasaf1sh — Fri, 28 Mar 2025 20:21:52 GMT

@Enlli @Benlfc

Tested on the couple of iPhones I have here for testing, but cant replicate the issue.

I would try a new sim or try your sim in a different phone and see if the issues persist, as it could be a phone issue.

Re: Issues with calls

MI5 — Fri, 28 Mar 2025 20:29:43 GMT

@Benlfc

Tests for network issues.

https://www.o2.co.uk/apps/my-network

Re: Issues with calls

Benlfc — Sun, 06 Apr 2025 13:41:17 GMT

@MI5 tried a new SIM a while ago, still happens. Don’t for one minute think it is a network issue but of course Apple are doing what they do best and trying to throw me back to the network provider

Re: Issues with calls

Benlfc — Sun, 06 Apr 2025 13:43:44 GMT

@madasaf1sh the other half as the same iPhone as me and on O2 also, she has no issues, I’ve tried a new SIM a while ago and the issues still there. Don’t think it is a network issue and more a phone issue but getting Apple to help with that without just trying to blame the network is difficult because they’ve run network tests and diagnostics and like usual they always come back fine

Re: Issues with calls

madasaf1sh — Sun, 06 Apr 2025 16:54:13 GMT

@Benlfc

Trust me I know where you are coming from with Apple... I do wonder what network diagnostics they are running as they always come back as fine, but they never do any software diagnostics.

It might be worth posting on Reddit or on macrumors.com and asking a more global audience..

Re: Issues with calls

japitts — Sun, 06 Apr 2025 20:43:56 GMT

Never mind what "network diagnostics" Apple claim to run, I've long wondered what their diagnostics are in general! I've helped other users, who have clear hardware faults but yet are convinced by Apple "diagnostics" who say the problem is network-related.

To me, a diagnostic means putting the device into a docking station and running a whole set of engineering tests. I suspect, to Apple it probably means running a quick testing app on the device and swearing blind by the outcome.