topic Re: How do I log into My O2 if I no longer have the phone to receive a SMS Code? in Apple

How do I log into My O2 if I no longer have the phone to receive a SMS Code?

Kernowirons — Mon, 17 Mar 2025 08:24:44 GMT

I reported my stolen phone to O2 who have blocked the device.

I am trying to log into My O2 to order a replacement but it keeps trying to send a OTP / SMS code to the device which I no longer have - I do get access to My O2?

Re: How do I log into My O2 if I no longer have the phone to receive a SMS Code?

madasaf1sh — Mon, 17 Mar 2025 08:31:52 GMT

@Kernowirons

You cant order a replacement sim online, you will need to either call o2 or pop into an o2 store with Photo ID

Re: How do I log into My O2 if I no longer have the phone to receive a SMS Code?

Enlli — Mon, 17 Mar 2025 09:52:26 GMT

Once you get into MyO2. Add another phone number in your contact details.

You will then get the option of using that or your O2 number to receive codes.

I suggest you do as I have done and give a number on a different phone and network.

I use my partner's phone