topic Re: Unable to set up Virginmedia email on my new iPhone 16 pro in Apple

Unable to set up Virginmedia email on my new iPhone 16 pro

Lizziejayneblue — Wed, 18 Dec 2024 10:08:39 GMT

Hi, I recently bought a new iPhone 16 pro from O2. I followed the set up instructions and most of my apps were successfully transferred. However, I cannot set up my emails on the Mail app. I keep getting "imap.virginmedia.com" is not responding. I have checked connections and details as suggested but no luck. The 1OS is 18.2. Since updating to this on my iPad mini, I am getting the same error message. Can anyone help please?

Re: Unable to set up Virginmedia email on my new iPhone 16 pro

pgn — Wed, 18 Dec 2024 10:23:36 GMT

Can you access your VM email normally @Lizziejayneblue?

https://www.virginmedia.com/help/virgin-media-mail-unavailable may be interfering...

Assuming you are using guidance here for IMAP config, @Lizziejayneblue - https://www.virginmedia.com/help/broadband/manage-email-account

Re: Unable to set up Virginmedia email on my new iPhone 16 pro

MI5 — Wed, 18 Dec 2024 10:48:47 GMT

@Lizziejayneblue

It's a recurring issue when using O2 data. Does it work OK when on wifi?