topic Re: O2 still hasn’t contacted me about the iPhones in Apple

O2 still hasn’t contacted me about the iPhones

Ronlonsliver — Sat, 23 Nov 2024 16:36:05 GMT

So short story is I got scammed about 10 months ago the scammers ordered two iphones With a plan, I contacted the fraud Department Was told to hold onto the phones until the fraud was sorted And then Two months later, the fraud was sorted And the phones were taken off my account. I was informed that the fraud department would contact me about retrieving the phones but it’s been 8 months now still, nobody has contacted me

Re: O2 still hasn’t contacted me about the iPhones

MI5 — Sat, 23 Nov 2024 16:39:59 GMT

@Ronlonsliver

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: O2 still hasn’t contacted me about the iPhones

Ronlonsliver — Wed, 04 Dec 2024 14:54:34 GMT

I’ve tried those numbers and all that all I get is they’ll contact me but they never do

Re: O2 still hasn’t contacted me about the iPhones

MI5 — Wed, 04 Dec 2024 14:57:13 GMT

Nothing we can do @Ronlonsliver sorry.

Welcome to O2 incompetence.

Re: O2 still hasn’t contacted me about the iPhones

Ronlonsliver — Wed, 11 Dec 2024 21:15:46 GMT

Yeah, it seems do I just keep the phones?

Re: O2 still hasn’t contacted me about the iPhones

MI5 — Wed, 11 Dec 2024 21:25:21 GMT

Seems the most logical thing to do @Ronlonsliver

O2 have probably barred them so only any use on wifi for apps anyway.