topic Re: How to enable Visual Voicemail? in Apple

How to enable Visual Voicemail?

Jon- — Fri, 18 Oct 2024 11:59:13 GMT

How do you enable Visual Voicemail on O2? (I am a Pay Monthly contract customer.)

This Apple support page says that O2 support Visual Voicemail: https://support.apple.com/en-gb/108048

Re: How to enable Visual Voicemail?

Enlli — Fri, 18 Oct 2024 12:03:41 GMT

Make sure O2 know you are using an iPhone and turned on iData in your account

Re: How to enable Visual Voicemail?

MI5 — Fri, 18 Oct 2024 12:04:26 GMT

@Jon-

You need iData.

Contact O2 to have it enabled on your account.

Re: How to enable Visual Voicemail?

Jon- — Fri, 18 Oct 2024 16:51:19 GMT

I can't find any information on iData anywhere, and O2 support also didn't seem to know. However they did manage to get Visual Voicemail working (despite not knowing what that is either!), I think mostly by correcting their data about my account so it correctly says I have an iPhone.

Re: How to enable Visual Voicemail?

pgn — Fri, 18 Oct 2024 18:06:04 GMT

Result, @Jon- - the persistence that one has to apply to get a working solution beggars belief at times.

Re: How to enable Visual Voicemail?

Jon- — Mon, 21 Oct 2024 08:55:34 GMT

Indeed - I've been a customer (this time) for over a year I think without having Visual Voicemail, because the customer support person I spoke to last year insisted that O2 didn't support Visual Voicemail (despite me pointing out that O2 were the original iPhone partner and the first UK company to support it!)