topic Re: Moving number from iphone 12 to new iphone 16 pro in Apple

Moving number from iphone 12 to new iphone 16 pro

swif — Wed, 16 Oct 2024 16:30:33 GMT

I have been trying all day to transfer the number from my old phone to the new, without success. I did speak to someone on the phone for quite a long time, and we at least got the new phone online. I have gone to Settings, Mobile Service, Set up Mobile Service and then asked to transfer the number from my old phone. My old phone responds and I double-click to confirm I want the number to be transferred.

Then it all falls apart and nothing happens.

I moved the SIM to Esim on the old phone, but this didn't help, and right now I can't use either phone as a phone at all. Please please help

Re: Moving number from iphone 12 to new iphone 16 pro

MI5 — Wed, 16 Oct 2024 16:34:42 GMT

@swif

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Moving number from iphone 12 to new iphone 16 pro

gmarkj — Thu, 17 Oct 2024 14:19:16 GMT

If you're number is on an eSim, you will need a new eSim pack to move the number across @swif

The quickest way to solve this is to visit your local o2 store with some photo ID.