https://community.o2.co.uk/t5/Apple/New-phone-data-not-working/m-p/1755147#M173287 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2198445">@Th6</a>&nbsp;</P><P>I guess you don't have an active sim.</P><P>You can use Skype to call O2</P><P><LI-PRODUCT title="Guide: A Guide to Skype" id="Guide075"></LI-PRODUCT>&nbsp;</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P><P>Or go in store with photo ID to get connected.</P><P>Use a plastic sim if possible as esims are causing customers many issues.</P> Tue, 15 Oct 2024 09:42:36 GMT MI5 2024-10-15T09:42:36Z https://community.o2.co.uk/t5/Apple/New-phone-data-not-working/m-p/1755145#M173286 <P>I’ve just set up my new phone all good, only I’m not able to text, call, or receive videos to get access to support at 02. It’s like there is no data on my phone. I can use WhatsApp with wifi but not outside of the house - no data</P><P>&nbsp;</P><P>can someone tell me how to get through to an actual person to speak with them? I can’t even call o2</P><P>thanks&nbsp;</P> Tue, 15 Oct 2024 09:36:54 GMT https://community.o2.co.uk/t5/Apple/New-phone-data-not-working/m-p/1755145#M173286 Th6 2024-10-15T09:36:54Z https://community.o2.co.uk/t5/Apple/New-phone-data-not-working/m-p/1755147#M173287 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2198445">@Th6</a>&nbsp;</P><P>I guess you don't have an active sim.</P><P>You can use Skype to call O2</P><P><LI-PRODUCT title="Guide: A Guide to Skype" id="Guide075"></LI-PRODUCT>&nbsp;</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P><P>Or go in store with photo ID to get connected.</P><P>Use a plastic sim if possible as esims are causing customers many issues.</P> Tue, 15 Oct 2024 09:42:36 GMT https://community.o2.co.uk/t5/Apple/New-phone-data-not-working/m-p/1755147#M173287 MI5 2024-10-15T09:42:36Z