topic Re: No connection on Apple watch in Apple

No connection on Apple watch

PaulBr — Thu, 22 Aug 2024 13:32:23 GMT

I just purchased a mobile plan for my Apple Watch Ultra 2…it all seems to have installed OK the watch app on the phone shows the mobile plan as o2 with an orange i next to it. The watch shows the mobile provider as o2 with a green tick but when the watch is away from the phone it shows a red x and ‘no connection’. How do I get mobile working on my watch?

Thanks

Re: No connection on Apple watch

pgn — Thu, 22 Aug 2024 13:34:49 GMT

Aha. Be prepared for a bit of a struggle - and I hope you know how to use Social Media to contact O2 😖

has all you could ever need for this task, @PaulBr - good luck!

Re: No connection on Apple watch

PaulBr — Thu, 22 Aug 2024 13:38:43 GMT

Thanks PGN, that post was my first port of call but it doesn’t cover my problem, hence my post here. No idea how to contact O2 on social media (was hoping it would work here!).

Re: No connection on Apple watch

MI5 — Thu, 22 Aug 2024 13:47:10 GMT

@PaulBr

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: No connection on Apple watch

PaulBr — Thu, 22 Aug 2024 14:30:01 GMT

Got through to them on the app and was told I need to wait for a QR code to come through in the post. I can’t find any reference to needing a QR code to activate the eSIM in my watch. Is this correct?

Re: No connection on Apple watch

MI5 — Thu, 22 Aug 2024 14:32:04 GMT

@PaulBr

Complete and utter rubbish.

You need to use social media as advised mate.

Chat bots are pretty clueless.

Re: No connection on Apple watch

PaulBr — Thu, 22 Aug 2024 14:49:07 GMT

Thanks. It was a human I dealt with , I thought that was untrue. I have messaged via FB but had no reply - don’t use X or instagram.

Re: No connection on Apple watch

pgn — Thu, 22 Aug 2024 14:54:49 GMT

Persist with the FB pokes, every so often. I found my Twitter "public" message got zapped, but sending a Direct Message got a response within 3 hours, after a second nudge... Good luck, @PaulBr

Re: No connection on Apple watch

MI5 — Thu, 22 Aug 2024 15:33:06 GMT

@PaulBr wrote:
Thanks. It was a human I dealt with , I thought that was untrue. I have messaged via FB but had no reply - don’t use X or instagram.

Clearly a complete berk with no idea what day it is either 🙄

It doesn't matter which SM platform you use as the same team monitor all of them 👍

Re: No connection on Apple watch

Peter_L — Thu, 22 Aug 2024 18:48:06 GMT

Good luck. And I honestly mean it. I am still waiting for more than 2 months (!) to get my Apple Watch connected. My watch is stuck on “O2 Activating” since. It never even got connected to the O2 network and never worked so you are quite lucky that you’ve at least managed to activate it. It seems like O2 has no idea how to fix this. Many many many people have an issue with activating their watch. How long does O2 need to finally fix this? A year? Or two? It’s absolutely ridiculous.

Re: No connection on Apple watch

mjs_1 — Sat, 12 Oct 2024 17:45:57 GMT

Did anyone ever get it working?

Re: No connection on Apple watch

pgn — Sat, 12 Oct 2024 18:44:55 GMT

@mjs_1 wrote:
Did anyone ever get it working?

As mentioned at the top of this thread and on your other question @mjs_1 h use Social Media as advised in

Re: No connection on Apple watch

mjs_1 — Sun, 13 Oct 2024 09:10:16 GMT

I've been in contact with the social media team for 3 weeks now and they cannot help

Re: No connection on Apple watch

MI5 — Sun, 13 Oct 2024 10:17:36 GMT

@mjs_1 wrote:
I've been in contact with the social media team for 3 weeks now and they cannot help

We certainly can't so you need to keep trying @mjs_1

Re: No connection on Apple watch

mjs_1 — Sun, 13 Oct 2024 11:29:39 GMT

Yes that's fairly clear.

I was asking the question if anyone had actually got it working.

ie Yes it's working and this happened, or no it's not working and I've moved network etc

Re: No connection on Apple watch

MI5 — Sun, 13 Oct 2024 13:04:33 GMT

Yes due to an esim reset.

No and yes have changed networks.