topic Re: Apple Watch error 14 in Apple

Apple Watch error 14

ODDSOCIETY — Wed, 21 Aug 2024 19:26:27 GMT

Hi, I have received a error 14 when setting up Apple Watch with new phone.
Could someone reset the eSIM please for Sync-2, phone number ending 990.. Apple Watch SE

Thank you in advance.

Re: Apple Watch error 14

MI5 — Wed, 21 Aug 2024 19:32:35 GMT

@ODDSOCIETY

Read this then contact O2 via the links.

Re: Apple Watch error 14

ODDSOCIETY — Wed, 21 Aug 2024 20:13:01 GMT

Hi, I did read that post. Error 14 says to contact O2 via 202 or on social.
I don’t do social media, and it’s too late to call 202. I’m in work 7-7, tomorrow, so hopefully someone will pick up since I already followed the instructions. Thanks though.

Re: Apple Watch error 14

MI5 — Wed, 21 Aug 2024 20:34:15 GMT

I guarantee they won't as we are all customers here like yourself.

Re: Apple Watch error 14

pgn — Wed, 21 Aug 2024 23:34:58 GMT

@ODDSOCIETY wrote:
Hi, I did read that post. Error 14 says to contact O2 via 202 or on social.
I don’t do social media, and it’s too late to call 202. I’m in work 7-7, tomorrow, so hopefully someone will pick up since I already followed the instructions. Thanks though.

Verbatim, from the guide, re Error code 14, @ODDSOCIETY - note, no mention of calling 202:

Reference code 14
If you had received a SMS that states setup has been completed, please restart your watch. If you still get this error or you didn’t receive an SMS, the watch eSIM will need resetting, so please contact our Social Media team here

Re: Apple Watch error 14

ODDSOCIETY — Thu, 22 Aug 2024 06:52:19 GMT

Jeez, one of the links was to the “o2 community”… didn’t realise that one of the links they gave you was going to be a head ache. Yes it don’t say call 202, but some of the other posts about this showed they called 202 and had no luck.
If you want to stop responding to posts like this, why don’t you specifically say where to create an account to get help. The link to the socials gave me the option of here, and agree, has been a complete waste of my time. I will try else where. Thank you for your help!

Re: Apple Watch error 14

ODDSOCIETY — Thu, 22 Aug 2024 07:06:41 GMT

maybe you lovely, helpful people would like to help me close my “O2 community” account that was linked on the social page. As you e demonstrated, I’ll never be helped here… and my ****** don’t seem to be able to find the button.

Re: Apple Watch error 14

MI5 — Thu, 22 Aug 2024 07:20:26 GMT

@ODDSOCIETY

If you click on your avatar at the top of the page, then choose My Settings, you will see an option to close your account.

Re: Apple Watch error 14

pgn — Thu, 22 Aug 2024 12:50:04 GMT

@ODDSOCIETY The ways to access Social Media, a conglomeration of apps and sites from many big names, are called out here - sorry to see you go though.

Contacting O2 on Social Media:

We are active across all the main Social channels and you can get help from us on each of these:

Re: Apple Watch error 14

MI5 — Thu, 22 Aug 2024 12:52:20 GMT

Achieved by clicking on the link given in the first reply.

Re: Apple Watch error 14

pgn — Thu, 22 Aug 2024 12:56:49 GMT

@MI5 wrote:
Achieved by clicking on the link given in the first reply.

Not in this thread, this time, it seems. Still, not hard to find, although hard to explain, it seems.

So it goes.

Re: Apple Watch error 14

MI5 — Thu, 22 Aug 2024 13:01:01 GMT

Re: Apple Watch error 14

pgn — Thu, 22 Aug 2024 13:15:34 GMT

The links in there all go to:

https://linktr.ee/vmo2

My excerpt was from the more helpful Community guide

That linktr.ee is useful, but lacks the direct to DM (for X anyway) link that is in the community guide as excerpted above. 🤷