topic Re: Serious security problem on O2 network in Apple

Serious security problem on O2 network

copepod — Sat, 08 Jun 2024 17:35:18 GMT

Serious security problem on O2 network.

When my phone number is dialled, the caller does not reach me, instead the phone defaults to a message selling products and services in various languages. I have changed to an e.sim and it makes no difference. I changed network and it makes no difference, I turned the phone off and it makes no difference. The problem is with the network intercepting my phone number.

My phone is now almost useless, can you please investigate and fix this problem, or do I need to have a new number.

Re: Serious security problem on O2 network

Oxonian — Sat, 08 Jun 2024 18:04:09 GMT

@copepod

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer any direct help. .

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media teams are UK-based and have a good reputation for solving problems.

A complete schedule of how to contact O2 is in :-

Re: Serious security problem on O2 network

pgn — Sat, 08 Jun 2024 19:20:16 GMT

Have you checked in your MyO2 unde Bar and Divert, Call Divert to make sure nothing has been set up inadvertently in there?

Also check, if you are a voicemail user, use

Good luck, @copepod

Re: Serious security problem on O2 network

MI5 — Sat, 08 Jun 2024 19:30:42 GMT

@copepod

How to change your number