topic iMessage and Facetime not activating since porting from Vodafone in Apple

iMessage and Facetime not activating since porting from Vodafone

wenbeir — Wed, 28 Feb 2024 13:02:01 GMT

Ported my number from vodafone to o2 on the 23/02/24.

Since then I have not been able to use imessage or facetime on my iPhone 12 pro.

I did not have an issue on Vodafone only started when I move to O2.

I have tried all the troubleshooting steps multiple times.

Turn iMessage/facetime off

reset network settings

check phone settings for correct number

all lead to activation error for imessage number.

Got a fresh sim from the store on monday 26/02/24 and still no luck.

I see the o2 members of staff have been able to fix this via forums on previous cases so asking for help!

Re: iMessage and Facetime not activating since porting from Vodafone

jonsie — Wed, 28 Feb 2024 13:03:27 GMT

Insist customer service add the idata bolt on rather than the standard data bolt on

Re: iMessage and Facetime not activating since porting from Vodafone

Cleoriff — Wed, 28 Feb 2024 13:05:11 GMT

Answered here:

https://community.o2.co.uk/t5/Tech-Support/iMessage-and-Facetime-activation-fail/m-p/1697307/highlight/true#M45339

Re: iMessage and Facetime not activating since porting from Vodafone

wenbeir — Wed, 28 Feb 2024 13:08:34 GMT

I have asked for that. And they say its turned on. They say my account is turned on for iphone

on call to them right now

Re: iMessage and Facetime not activating since porting from Vodafone

jonsie — Wed, 28 Feb 2024 13:12:06 GMT

Check the APN in network settings

It should be idata.o2.co.uk and not mobile.o2.co.uk which is for android phones

Re: iMessage and Facetime not activating since porting from Vodafone

wenbeir — Wed, 28 Feb 2024 13:13:53 GMT

Re: iMessage and Facetime not activating since porting from Vodafone

wenbeir — Wed, 28 Feb 2024 13:14:57 GMT

Tried that already. Even asked them to reapply idata

Re: iMessage and Facetime not activating since porting from Vodafone

jonsie — Wed, 28 Feb 2024 13:21:45 GMT

Any thoughts @MI5 ?

Re: iMessage and Facetime not activating since porting from Vodafone

wenbeir — Wed, 28 Feb 2024 13:24:54 GMT

Appreciate your quick responses on this

Re: iMessage and Facetime not activating since porting from Vodafone

MI5 — Wed, 28 Feb 2024 13:29:17 GMT

@wenbeir

Give it time.....

Historically it has been known to take a coupe of weeks to get your number updated on the systems.

You've done all the things required to make it work so nothing else you can do but wait a while longer.

Re: iMessage and Facetime not activating since porting from Vodafone

wenbeir — Wed, 28 Feb 2024 13:35:43 GMT

Thanks will be patient!
Will update this post when it finally get activated so future users can see the amount of days/weeks it takes

Re: iMessage and Facetime not activating since porting from Vodafone

wenbeir — Wed, 28 Feb 2024 19:36:35 GMT

I now have iMessage again!

Thanks Jonsie, Cleoriff and MI5 for your quick responses today and putting my mind at ease.

Just a quick summary in case anyone faces this issue in future.

Request number transfer on the 22nd and got a text on 23rd at 08:15 to say it was completed.
Still no iMessage by 6pm and was first advised to do the troubleshooting steps and wait 24 hours.
Still no iMessage on the 26th so was told I can get a new sim at O2 store at 4pm.

Waited another 24 hours and still nothing.

As mentioned earlier in this post I was on call today and asked for iData to be checked. Now after 6pm and I have iMessage

Re: iMessage and Facetime not activating since porting from Vodafone

MI5 — Wed, 28 Feb 2024 19:39:41 GMT

Good news @wenbeir

If the issue was iData the solution should go to @jonsie though 👍

Re: iMessage and Facetime not activating since porting from Vodafone

jonsie — Wed, 28 Feb 2024 19:44:36 GMT

Definitely an idata issue so I'm glad you are sorted

It seems that these days customer service deny all knowledge of idata

They treat it like a myth