topic Re: Data access problem in Apple

Data access problem

GB1962 — Tue, 20 Feb 2024 11:37:04 GMT

I have an iPhone 6 which is unable to load websites (such as Google Maps e.g.) or even pictures when working from the 4G network. It works fine when I'm connected to a wi-fi network however. Can this be improved?

Re: Data access problem

gmarkj — Tue, 20 Feb 2024 11:48:56 GMT

Are you able to call and send texts with no issues @GB1962 ?

If yes, then check if your APN settings are correct:

https://apn-mostly.com/apn-settings/o2-apn-ios-iphones-ipads/

Can you also try your sim in another phone / another sim in your phone? That will help rule out if the issue is with your sim or phone.

If the problem is with your sim then you can request a new one in your local store (with photo ID), or via customer services (who turn off your current sim when ordering a new one).

Some generic network help is below:

And finally in case you need to speak to customer services:

Re: Data access problem

GB1962 — Tue, 20 Feb 2024 12:00:11 GMT

Hi, thanks - yes calls and texts work fine, it's just data that's the problem. My other family members have android phones so I'm not sure swapping sims will work. I'll check the link you've given, thanks.

Re: Data access problem

Enlli — Tue, 20 Feb 2024 12:41:07 GMT

The SIM cards are interchangeable

Re: Data access problem

MI5 — Tue, 20 Feb 2024 12:55:46 GMT

@GB1962

2 things you need to do.

1 - Reset your network settings

2 - Go to Settings >Mobile data (or Mobile Service) and scroll down to the list of your apps.

Make sure the switch is on next to each of the apps you want to use with mobile data.